Auscare Support offers Support Coordination, Psychosocial Recovery Coaching, Plan Management, Plan Maximiser and Support Staff services to NDIS participants across Australia!
  
From day one, the Mission Statement of Auscare Support has been to    
‘empower great futures for our clients and their families.’   

About the role 

Reporting directly to the Operations Manager, you will assist in various administration tasks, including front of house reception at our beautiful Ballina Hub.
  
This is a permanent full-time role Monday to Friday 9 – 5pm.

Responsibilities

• Front of house reception, assisting clients regarding services offered by Auscare Support. 
• Assist potential NDIS funded participants to access the NDIS.
• Assist NDIS participants to understand their NDIS plan and assist with budgeting supports
• Build and maintain strong relationships with key stakeholders.
• Complete intake, including service agreements and schedules of support for new and existing clients 
• Ensure the smooth operation of the Ballina Hub on a daily basis
• Support with Auscare operational activities including phones, petty cash, stationary and office equipment, marketing activities and assets register.
• Assist with activities and events facilitated from the Ballina Hub
• Organise postage and mail outs
• Monitor and respond to email and webchat enquiries

Skills & Experience

• Demonstrated understanding of the NDIS Guidelines and Pricing Arrangements
• Effective written and verbal communication skills, analytical thinking, and problem-solving capabilities.
• High level technical skills and data systems experience
• Experience working with people from diverse backgrounds using a person centred approach
• A positive, can-do attitude and ability to be a self-starter

You will need

• 100 points of identification
• Relevant State’s Working with Children Check
• Valid NDIS Worker Screening Check
• Full Australian working rights

How to apply 
To apply for the role please submit an online application with a cover letter addressing the skills & experience required for this role, along with your most recent resume.

• Application: will be reviewed within 14 days of submission.   
• Shortlist: candidates will be contacted via phone to arrange an interview. 
• Panel interview: Conducted via Teams or in person.R
• Reference Checks: reference checks will be conducted with the two most recent managers.   
• Contract and Onboarding: If successful in all the above stages, we will commence our onboarding and training process.    

We appreciate you taking the time to apply for the role.