For Providers

Let us steer you in the right direction


Auscare Support welcomes the opportunity to work collaboratively with individuals, providers and other organisations. By pooling our diverse perspectives and experiences, we can tackle complex problems, generate innovative solutions, and achieve outcomes that exceed what each member could accomplish alone. Collaboration not only enhances the quality and range of support we can provide but also promotes a sense of shared accomplishment, creating a positive and enriching experience for all involved.

Key NDIS information for Auscare Support

Our NDIS registration number


Our Quality and Safeguards Commission registration number


Our mailing address

PO Box 880 Ballina NSW 2478


ABN is 40 610 266 969

Our registered office

Suite 13B Grand Arcade, 291 Bong Bong Street, Bowral NSW 2578

Best email addresses


NDIS Price Arrangements

NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide) assist participants and disability support providers in understanding how price controls for supports and services work in the NDIS

Do you want to be paid quickly for the Supports and Services you provide?

Download your FREE copy of the Auscare Support invoice template and how to complete guide today.

Submitting invoices with the correct details as required by the NDIS will assist out team in processing your invoice quickly and ensure you are meeting the NDIS invoice requirements.

Read some of our client reviews:

Helpful Hints for Providers

Getting Paid

When a participant has a plan manager assisting them, providers need to send invoices directly to the participant’s plan manager.

Invoices must include a valid ABN unless the provider is exempt from quoting an ABN.

The plan manager will process the payment through the myplace provider portal and pay the provider.

ALL Invoices should contain:

  • provider’s business name
  • provider’s ABN number.
  • participant’s name
  • NDIS number (if available)
  • support item number – listed in the NDIS Support Catalogue (price guide link)
  • amount and quantity claimed for each unit of the support provided – for example, $51.09 each x 2 units
  • date/s the support was delivered.
  • total invoice amount.
  • GST component if applicable (most services are GST free).


  • an invoice can only be for one participant but can include multiple supports.
  • Invoices should contain payment information (Bank details).
  • An invoice number that changes with each submission.  Example INV-001, INV-002, INV-003
  • Please see the link for more information.  NDIS getting paid


Participant who have funding for “community-based activities” can pay providers to transport them to those activities. The activities covered are:

  • Assistance with social and community participation
  • Improved living arrangements
  • Increased social and community participation.
  • Finding and keeping a job (except SLES)
  • Improved relationships
  • Improved learning

This is “activity-based transport”? So, what does this mean?

It means if a provider takes a participant out for “community participation” * the provider can now charge the participant for the travel as well as support work time. This can be paid out of a participants core funding.

While there are no set prices for these things, the NDIS has suggested the following prices are “reasonable”:

  • up to $1.00 a kilometre for a vehicle that is not modified for accessibility.
  • up to $2.40 a kilometre for a vehicle that is modified for accessibility or a bus
  • other forms of transport or associated costs up to the full amount, such as road tolls, parking, public transport fares.

Providers are expected to discuss these costs with participants before commencing services and the participant must agree in advance to the of claiming for associated costs. Participants should NOT be charged without their agreement.

Service Agreements should specify how and when providers will claim worker travel time.

When claiming worker travel time, providers need to keep accurate records as the NDIA may audit providers at any time.


It is important the Provider understands that it is their responsibility and obligation to make sure they are invoicing under the correct line item. This includes making sure that the provider is considered an appropriate professional to deliver therapeutic supports in line with the NDIS Quality and Safeguarding Commission’s requirements for the Therapeutic Supports Registration Group.

The NDIS has expanded its catalogue to include more specific line items for Capacity Building, Improved Daily Living. It is your responsibility as a provider to review the price guide and use the line items appropriately. If you are unsure if you are using the correct line item or require more information, you may contact the NDIS at 1800 800 110 or on the link below.



The NDIS system (Proda) does not accept more than 2 decimal places and therefore we may not be able to pay to the exact cent. If you are able to provide invoices to two decimal places that would be helpful but if you are unable, then please be aware that invoices may be short paid or overpaid due to rounding issues.


All providers should hold appropriate insurance to protect both themselves and their clients in case of accident or incident. Minimum insurance that should be held is Public Liability Insurance and Professional Indemnity Insurance, with Personal Accident optional but advisable.

Fraudulent Activity, Transactions or non-compliance

If you suspect someone is doing the wrong thing with NDIS funds, you should report it. You can report suspected fraud or non-compliance by:

  • calling the NDIS Fraud Reporting and Scams Helpline on 1800 650 717
  • emailing [email protected].