About us

The Auscare Support story…

Auscare Support started in 2017, with a call to help a gentleman living in the Matthew Talbot
Hostel in Sydney’s Woolloomooloo.

It was a call that I am glad I took, as it changed my life… and if you are reading this, I hope that
Auscare Support can help you or a loved one of yours too.

Since that gentleman became our first NDIS client, the team at Auscare Support have supported
over 2000 individuals, worked with over 5000 providers and paid over $250 million in NDIS
invoices.

But what was true then, is true now…

MissionPurposeVisionValues

To empower great futures for our clients and their families.

To be a Provider of Choice – delivering excellence in all we do. Setting the standards, being the benchmark and continuing to innovate… to create a workplace that enables the best people to do their best work, with purpose, autonomy and mastery.

Auscare Support strives to empower individuals with disabilities, fostering inclusivity and autonomy, while advocating for a society where everyone has the opportunity to prosper and contribute meaningfully.

Attitude

We are a force

We’re in your corner and have the grit and determination to get stuff done. Underneath the swagger you’ll find warmth, imagination, openness and solutions that delight and surprise.

Collaboration

We are respectful

We are one team and we believe in mutual respect. This means no politics or grandstanding, just communicating deeply and thoughtfully with each other, our clients (and everyone else).

Truthfulness

We pass the pub test

If we make a mistake, we’re happy to own it. We hope that this doesn’t happen too often, because we put the work in to do things right the first time. We have a clear picture of what is acceptable before we start.

Ambition

We never settle

We are about achieving real outcomes for each other and those we support. We’re constantly learning, growing, striving and evolving so that we lift ourselves and each other to be best we can be.

Simplicity

We are uncomplicated

Most things are complex, but we make them simple for ourselves and others. We set a clear vision from the start, resolve issues without fuss and if we need advice or assistance, we ask for it.

Courage

We dare to be different

We have the courage to take on big challenges because we’ve built the foundations to support each other. Together we have the guts to leap into the unknown and never leave anyone behind.

Empowerment

We are empowered

We operate with openness, encouragement, autonomy and possibility. We give each other the tools and resources to succeed and the space to learn. This way, we grow into roles and responsibilities that are great.

Inclusion

We want you

If you like what we stand for, we want you too. We want you as a client, a team member and business partner and we want it to be long-term. We care about where you’re going and how we can help you get there.

Purpose

We are on a mission

We aim to empower great futures for our clients and their families. We do this because we love it. We also know that when we assist others we help ourselves, our families our community and the world.

Auscare Support – a brief history

2015

Becomes and accredited NDIS provider in NSW

2017

Takes on our first Support Coordination and Plan Managed Clients

2018

Becomes and accredited NDIS provider in South Australia. Enters into Mable Partnership

2019

Becomes an accredited NDIS provider in Victoria, ACT, Tasmania and Northern Territory. Pass our NDIS Quality and Safeguards full audit with flying colours. Auscare Support provides services to over 500 clients

2020

Becomes an accredited NDIS provider in Western Australia and achieves National Accreditation. Creates the Support Coordinator Coached Roles. Auscare Support provides services to over 1000 clients

2021

Launches the Plan Maximiser service. The Auscare Support team grows to 50 members

2022

Open a regional office in Ballina NSW. Auscare Support provides supports to over 1500 clients.

2023

Became Australia’s first BCorp certified Plan Management and Support Coordination organisation

Registered as a Child Safe Organisation

Launched PRC

Launched Auscare Assist Support Workers

Future

Aims to reach 500 team members and 10,000 clients

The Auscare Support story…

Auscare Support started in 2017, with a call to help a gentleman living in the Matthew Talbot Hostel in Sydney’s Woolloomooloo.

It was a call that I am glad I took, as it changed my life… and if you are reading this, I hope that Auscare Support can help you or a loved one of yours too.

Since that gentleman became our first NDIS client, the team at Auscare Support have supported over 2000 individuals, worked with over 5000 providers and paid over $250 million in NDIS invoices.

But what was true then, is true now…

Our mission is “to empower great futures for our clients and their families”.

Our vision is “to be a provider of choice – delivering excellence in all we do. Setting the
standards, being the benchmark and continuing to innovate… to create a workplace that enables the best people, to do their best work, with purpose, mastery and autonomy.”

Auscare Support continues to be recognised for the quality of the work we do. Our recent
independent audit confirmed that we are the “best Provider of Support Coordination and Plan Management” they have had the pleasure of auditing.

Auscare Support are proud of being an organisation with a strong representation of women in both senior management, key operational roles and team members. Many of our team members have lived experience of disability and our flexible work environment is genuinely tailored to support families and work/life balance. We take our team’s well-being and mental health as
paramount.

I am extremely proud of where we are, the team of amazing individuals that are on the journey together. But I am also excited for the future … the plans to expand our offering in our Northern Rivers Hub with our Ballina Office, expanding the team in Tasmania, Victoria and South Australia.

Thank you for taking the time to read this…


Kind Regards
Max and the Auscare Support Team

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