Started with Auscare Support:

January 2025

What I do:

As a Support Coordinator at Auscare Support, my role is to guide and empower clients in their NDIS journey, ensuring they receive the support they need to live more independently. I work closely with clients, their families, and service providers, offering understanding, compassion, and practical assistance to enhance their lives and well-being.

Unique skills:

I bring a unique combination of empathy, problem-solving, and strong communication skills. I excel at navigating complex systems, advocating for clients, and tailoring support to individual needs through a person-centered approach. My ability to build rapport and trust with clients allows me to understand their goals and challenges deeply, while my experience in case management and understanding of the NDIS process helps ensure timely access to resources. Additionally, I am highly organized, adaptable, and proactive, which allows me to stay on top of the fast-paced nature of the industry and meet clients’ evolving needs.

Previous experience:

I bring 20 years of experience from the community sector, with 15 years dedicated to disability services. Over the past two years, I’ve focused specifically on the Support Coordinator role. My background includes positions as an Assistant in Nursing, Disability Support Worker, and Youth Worker across both QLD and NSW in private and public sectors. This has provided me with a deep understanding of the unique needs of individuals and how to effectively support them on their NDIS journey.

I hold a Diploma of Community Services and have three certified skill sets in Case Management, Child Protection, and Leading and Supporting Colleagues. These qualifications have enhanced my ability to provide effective, person-centered support, and coordination to clients and their families, ensuring they can successfully navigate and access the services they need based on their unique goals and requirements.

Other interesting roles:

What’s Auscare Support like?

What I love most about Auscare Support is the team’s dedication and passion for making a real difference in the lives of our clients. We have a strong, supportive culture where collaboration and respect are at the heart of everything we do. The commitment to understanding each individual’s unique needs and goals is truly inspiring. It’s a place where everyone genuinely cares, and that shared purpose makes it a rewarding environment to work in every day.

Life outside: 

To sum me up:

I’m a passionate, compassionate, and dedicated person who thrives on helping others, whether at work, with my family, or in my community.

Started with Auscare Support:

March 2025

What I do:

Having been a support Coordinator for 8 years now and having lived experience with a daughter with Down Syndrome and on NDIS herself, I have gathered a wealth of experience and knowledge.

I won’t allow the system to beat me, I will fight on for the rights of any of my participants I feel the NDIS has let down.

I work with a range of clients with physical disabilities, Down Syndrome, ABI, and stroke.

Moving clients from Nursing facilities to SDA and SIL.

I wake up every day and look forward to my job as I love interacting with people, networking, and finding the right supports and allied therapists for the participants I work with. Keeping up with NDIS changes can be a challenge at times, but we cannot know everything all the time.

Unique skills:

I feel I have good knowledge of the programs and supports in the area I work in, I have gained wonderful relationships with many providers and support programs within the disability sector and mainstream.

Having a lived experience, I can relate and have a good understanding of the challenges and rewards having a family member with a disability can bring to our lives.

Previous experience:

Volunteering roles with Special Olympics, past 12 years swimming instructor, and 8 years as a Support Coordinator with Coability. Prior to this lived in Malaysia and was at the forefront with my husband of establishing a learning centre for young adults with Disabilities.

Before having my 3 children, I worked in the creative field as a Visual Display Artist and Stylist.

Other interesting roles:

What’s Auscare Support like?

Friendly, helpful, and supportive, still getting to know the team as I’ve only been a contractor with Auscare for 2 months, prior to this, I was a Support Coordinator for 8 years at Coability.

Life outside: 

To sum me up: Kind, caring, determined, and a real foody.

Started with Auscare Support:

March 2025

What I do:

I work with people to understand and use an NDIS Plan to meet goals. I encourage and value every step taken and the more choice and control you exercise.

Unique skills:

I am empathetic and a great listener. I love working to resolve complex issues and longer-term goals. I work transparently and honestly within the system, but also think outside of the box.

Previous experience:

My first role in disability was as Team Leader for the SW Sydney LAC program in 2015 during the NDIS rollout. Since then, I have worked as a support coordinator and team leader/recruiter for support workers. I have lived experience as a carer for family members, so I understand how hard it can be to achieve and sustain outcomes, and how important it is to find and use mainstream and community supports.

Other interesting roles:

What’s Auscare Support like?

This is such a welcoming, diverse, professional and supportive team. Auscare Support provides me with right collaborative and empowering culture, backed up by excellent systems and policies.

Life outside: 

To sum me up:

“The most difficult thing is the decision to act, the rest is merely tenacity. The fears are paper tigers. You can do anything you decide to do. You can act to change and control your life; and the procedure, the process is its own reward.” – Amelia Earhart

Started with Auscare Support:

January 2025

What I do:

As a Specialist Support Coordinator at Auscare Support, I am passionate about empowering participants to live their best lives and achieve their goals by accessing the supports they need. I work collaboratively with participants to help them navigate the NDIS and effectively implement their plans to get the best possible outcomes.

Unique skills:

I am highly empathetic and love connecting with people. My lived experience as a carer for a family member with a disability has made me a strong advocate for NDIS participants, giving me a deep understanding of the challenges involved in navigating the NDIS. I also hold a Master’s degree in Mental Health Nursing.

Previous experience:

I am also a mental health nurse with several years of experience working on a crisis assessment team. My work in mental health, combined with my previous experience as a support worker, has given me extensive knowledge of the disability sector and the NDIS. Working in a crisis team has equipped me with the ability to remain calm in high-pressure situations and focus on achieving the best possible outcomes for participants. I can effectively communicate with participants and their families to facilitate care and recovery planning, as well as liaising with stakeholders to support participants in reaching their goals. Additionally, I have a strong understanding of various services that can assist in meeting participant needs.

Other interesting roles:

What’s Auscare Support like?

Everyone I have come across at Auscare Support is very supportive, welcoming, and kind. They are passionate about the work they do, and I strongly admire that.

Life outside: 

To sum me up:

Genuine, empathetic and kind.

Started with Auscare Support:

August 2024

What I do:

As a Support Coordinator, I assist individuals in navigating the NDIS system, advocating for their rights, and ensuring they access the necessary supports and services to achieve their goals.

Unique skills:

I have lived experience as a woman with a disability, as well as a carer for a young person with disability. I was also raised by a parent who was legally blind and deaf. I understand the journey from many different angles.

Previous experience:

I have worked as an Advocate and AAT Appeals Officer, helping people access the NDIS after previous attempts failed, and assisting them in obtaining evidence-based reports to have their supports reconsidered. I have managed urgent transitions in complex situations, such as moving from unsuitable SIL arrangements or discharges from hospital back into the community.

I take pride in ensuring individuals’ concerns and complaints are heard and addressed by organisations like The Human Rights Commission and the NDIS Quality and Safeguards Commission.

Other interesting roles:

What’s Auscare Support like?

Very professional onboarding and great systems that allow Support Coordinators to do what they do best – navigating the NDIS and assisting people in reaching their goals.

Life outside: 

To sum me up:

TBC

Started with Auscare Support:

January 2024

What I do:

I work beside my clients to listen and hear what they need to live meaningful lives. My role is to link people with the supports and services that assist them to meet their NDIS goals. My role is to explain and present options and assist the client to make the decision that they feel is right for them.

Unique skills:

I have lived experience as a parent of children with special needs. I have worked with a vast diversity and range of ages and disabilities. I listen and seek direction of what the client wants their supports and services to “look like”.

Previous experience:

I have worked as a nurse for many years. I have worked in rehabilitation, I have been a support worker. I have over 25 years experience in disability. I went back to University at 40 to follow my passion to expand into mental health services and supports. I am an accredited mental health first aider.

Other interesting roles:

Each role that I have had, has packed my ability to think on my feet and be flexible. No two days are the same and there is no one size fits all way of working, we are all unique and individual

What’s Auscare Support like?

I love the structure and support. This organisation is well set up to support good practice.

Life outside: 

Riding my motorbike clears my head. I enjoy spending time with friends and family.

To sum me up:

I am passionate about life and working out what people need to make life better.

Started with Auscare Support:

September 2023

What I do:

As a support coordinator, I strive to achieve the best possible outcome for each need in a timely matter. I will work with you and your support network to help you link into services that will help you achieve your goals. I’m happy to support participants remotely from homean d I can support participants face-to-face in the local community. I work with a participant to decide on the best possible approach and what works for them.

Unique skills:

I have the ability to always see a positive in every need and situation. I am very task-driven and strive to complete tasks in a timely fashion. I’m passionate about listening to each individual and getting to know each participant individually.

Previous experience:

I previously worked with the Department of Community and Justice by supporting out-of-home care children for the past 14 years which has led me to want to expand into supporting all aged participants who are on the NDIS with their capacity building and navigating the complex system of the NDIS.

Other interesting roles:

Other than working with the Department of Community and Justice, I have completed my diploma in community services that has helped me understand the best way to support the community by teaching me how to take a person-centered and holistic approach. I have lived experience of disability and navigating the NDIS.

What’s Auscare Support like?

I love working with Auscare as they have created a safe learning and working space, they have been very supportive and take a team approach. I like the flexibility of working from home it gives me the chance to have a good work/life balance.

Life outside: 

I have 5 children, 1 grandchild, and 3 cattle dogs. I love to garden, swim, and go for walks in the local community. I like to catch up with family and friends regularly for coffee.

To sum me up:

Kind and empathetic, non-judgemental, task-driven, and up for a chat.

Started with Auscare Support: 

January 2021 

What I do:

I support people and help build capacity to understand their plan and get the best out of it while planning for the next one. The most rewarding part of my role as a Support Coordinator is seeing clients achieve their goals.

Unique skills:
I find it easy to join people in their world to create a connection and trust. I love building rapport with people and helping them to grow and gain confidence in themselves.

Previous experience:  

I have over 26 years’ experience working in the disability sector.

After starting my career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), I moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

Other interesting roles: 

I worked at a horse-riding ranch!

What’s Auscare Support like?: 

Everyone has been so welcoming and supportive. I love the flexibility and the autonomy of being able to plan my day and to ensure that the time allocated to work with clients is 100% focused on them.

Life outside: 

I am a keen gamer in my spare time!

To sum me up:

I don’t think a sentence is supposed to go that long! Lol.

Started with Auscare Support:

April 2021

What I do:

I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living. 

Unique skills: 

I think one of my best qualities in this role is being adaptive and forward thinking.  My outlook is to always be positive and find something good out of every situation. 

Previous experience:  

I moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion that has helped improve and change people’s lives. 

What is Auscare Support Like:

Auscare Support offers me flexibility to enjoy my lifestyle and to do things I love. I can then also help others to achieve the things they dream of. It’s great to be with a supportive company with expert knowledge to help with any tricky situation.

Life outside:

I love the Gold Coast weather and enjoy exploring new places and trails, fishing and travel. I also enjoy painting, being creative and spending quiet times at home with family. 

To sum me up:

I like to be responsive to my participants and to get things done. 

Started with Auscare Support:
July 2020

What I do:

I connect participants to services within the community, including crisis support. I also make sure that I connect with my clients weekly to see how they are going and assist them to fulfil their goals using their allocated funding in the best ways possible.

Unique skills:

I bring personal experience of the disability sector to my role at Auscare Support and have the ability to advocate for myself and others with patience and determination.

Previous experience:

I worked at Family Advocacy and volunteered to help friends connect with services in the community (pre NDIS).

Other interesting roles:
I have also worked in the hospital system in mental health.

What’s Auscare Support like?
I love helping people and love that Auscare support can enable me to do this.

Life outside:

I like diamond painting, handcycling, walking my dog Elvis, going out for coffee with my partner and with friends.

To sum me up:

“It’s not what you do, it’s how you do it! It’s not what you see, it’s how you look at it! It’s not how your life is, it’s how you live it.” —Unknown

Started with Auscare Support:

February 2021

What I do:

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Unique skills:

Positive influence and thinking outside the box. I bring creativity and imagination to overcoming challenges my clients face.

Previous experience:

I have done support work, worked with CALD communities, have been in disability service provider management as well as a psychology therapy assistant.

Other interesting roles:

I have a unique and varied past, which includes: photographer, chef, aircraft interior designer, florist, motor trimmer and executive assistant.

What’s Auscare Support like?

It’s a flexible, autonomous and supportive organisation.

Life outside:

I enjoy photography, swimming, hiking, cooking and art.

To sum me up:

I can adapt to any situation and thrive in a fluctuating environment. I transform unexpected obstacles into stepping stones for achievements.

Started with Auscare Support:

January 2020

What I do:
My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.

Unique skills:
I’m a parent of a child with a disability so I am able to relate as a Carer as well as Support Coordinator in my role. The opportunity to make a difference and play a part in achieving positive outcomes for my clients is the most rewarding part of my role as a Support Coordinator.

Previous experience:  

I started my career in the disability sector eight years ago. I have experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Other interesting roles:

My son has Muscular Dystrophy and uses an electric wheelchair for mobility. I am the Junior Coordinator of Wheelchair Soccer. I help to establish junior teams in the NSW Powerchair Football competition so that my son, and other young people with a disability, can participate.

What’s Auscare Support like?:

As a parent who has a child with a disability, the flexibility to schedule my own work hours is so important. It ensures that my clients receive the highest level of service whilst my son receives all of the care he needs.

Life outside:

I enjoy swimming and paddle boarding.

To sum me up:
I am very family focused, diligent, loyal and passionate about supporting others.

Started with Auscare Support:

September 2020

What I do:

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

Unique skills:

I have the ability to conceptualise a variety of solutions to achieve the best outcome for my clients. I have an in depth knowledge of local service providers and an extensive network within the Shoalhaven disability and community welfare sectors. This ensures that my clients connect with the service providers best suited to meet their needs.

Previous experience:

I’ve been an out-of-home care caseworker; a disability group home manager; a disability caseworker; strategic policy developer and business owner. Did I mention multitasking mum?

Other interesting roles:

I am a lead trail rider at a recreational horse riding ranch!

What’s Auscare Support like?

I receive amazing support from my Plan Managers and Support Coordination coach. Can’t praise them enough. They are smart, responsive and knowledgeable.

Life outside:

I like to go to the gym and research health and nutrition.

To sum me up:

I will always put a different spin on a situation and offer a perspective that you had not previously been aware of.

Started with Auscare Support: July 2020

What I do:

My greatest joy is connecting with people. I help clients to build confidence and skill in their daily life to help them to reach their goals. I love to assist others and make the most of the opportunities available in their community.

Unique skills:

I have an ability to know where things need to go and see opportunities.

Previous experience:

I have a really mixed and varied variety of roles that have given me a broad life experience. I worked for 13 years as a Support Worker before joining the Auscare Support Coordination team. I have seen first hand some of the challenges that participants face in their daily life. I reflect on these experiences when considering support solutions for my clients.

Other interesting roles:

I have conducted yoga classes and have experience with various counselling modalities.

What’s Auscare Support like?

I think it’s a good company and progressive.

Life outside:

I like to be with friends or relax in the sun – clean my house or garden – I don’t mind. I value having some spare time though because my life is pretty full.

To sum me up:

I’m warm, astute and caring.

Started with Auscare Support:

April 2021

What I do:

I offer individualised and person-centred support to my clients. I love to help them build capacity, and support them to exercise choice and control as I assist them with achieving their goals.

Unique skills:

I think outside of the box. I am compassionate and a great listener.

Previous experience: 

I worked as a disability advocate for a well-known organisation in the sector. It was a rewarding role and I was able to help many people with a disability to overcome challenges they were facing. I helped people to navigate their support networks, advocate for their individual rights, develop their self-advocacy skills and promote cultural awareness.

I am a proud Kamilaroi woman and the mum of a beautiful daughter with autism. When my daughter finished school, I found there were many gaps in supporting children transition to young adults and I wanted to be involved in helping to close those gaps.

Other interesting roles:

I have also worked as a credit analyst.

What’s Auscare Support like?:

Auscare is focused on assisting NDIS participants to achieve their goals and the organisation is  raising the standards in disability care. Working with Auscare Support empowers me to make a difference in my local community. Working with Auscare Support also provides me with excellent work/life balance.

Life Outside

I enjoy oil painting, horse riding, camping and 4WD driving.

To sum me up:

I am a mother, a fierce advocate and a great friend. I am professional, hardworking, reliable, and results driven. I get things done!