Started with Auscare Support:

April 2024

What I do:

As a Support Coordinator, I assist people with diverse needs to implement NDIS plans & build teams around them to enable skill development, solution finding & enhancing participation in community life.

Unique skills:

I’ve worked in the local community (Far North Coast/Northern Rivers/ Bundjalung Country) for many years in various community service roles, from domestic violence court support,

Previous experience:

I have worked in disability in variety of roles from, managing day programs, sector support, alcohol & other drug counselling, mental health support & now support coordination.

Other interesting roles:

Interests are in dementia, traumatic brain injury, mental health.

What’s Auscare Support like?

The welcome & the can do attitude.

Life outside: 

Environmental protection, social justice, cloud appreciation & growing gardens.

To sum me up:

I’m a quiet observer that gets things done.

Started with Auscare Support:

July 2023

What I do:

As a Support Coordinator I love working together with the participants to help support them to achieve their goals and understand their NDIS Plans offering ongoing support and assistance.

Unique skills:

I have a diploma of Counselling and a Certificate IV in Mental Health and AOD.

Previous experience:

I have worked as a Support Coordinator for nearly 4yrs and love doing this role I now specialise in the DFFH space working alongside Child Protection and love this area of helping support the children, carers and case managers understand NDIS.This is a rewarding role and I feel like I can make a difference.

Other interesting roles:

Prior to this I worked in the Gas and Fuel industry in the customer service billing team.By being in a customer service role this helped me to develop to be compassionate and empathetic to vulnerable people.

What’s Auscare Support like?

Auscare support has been wonderful to work for. Everybody has been so kind and welcoming. Nothing is ever too much trouble. I love the flexibility of working from home.

Life outside: 

Married with adult twins (boy/girl) and 2 stepchildren. I also have a puppy called Leni who loves going for daily walks to the beach and 2 cats named Nala and Luna.

To sum me up:

Warm, caring and kind who strives on being organised.

Started with Auscare Support:

September 2023

What I do:

As a support coordinator, I strive to achieve the best possible outcome for each need in a timely matter. I will work with you and your support network to help you link into services that will help you achieve your goals. I’m happy to support participants remotely from homean d I can support participants face-to-face in the local community. I work with a participant to decide on the best possible approach and what works for them.

Unique skills:

I have the ability to always see a positive in every need and situation. I am very task-driven and strive to complete tasks in a timely fashion. I’m passionate about listening to each individual and getting to know each participant individually.

Previous experience:

I previously worked with the Department of Community and Justice by supporting out-of-home care children for the past 14 years which has led me to want to expand into supporting all aged participants who are on the NDIS with their capacity building and navigating the complex system of the NDIS.

Other interesting roles:

Other than working with the Department of Community and Justice, I have completed my diploma in community services that has helped me understand the best way to support the community by teaching me how to take a person-centered and holistic approach. I have lived experience of disability and navigating the NDIS.

What’s Auscare Support like?

I love working with Auscare as they have created a safe learning and working space, they have been very supportive and take a team approach. I like the flexibility of working from home it gives me the chance to have a good work/life balance.

Life outside: 

I have 5 children, 1 grandchild, and 3 cattle dogs. I love to garden, swim, and go for walks in the local community. I like to catch up with family and friends regularly for coffee.

To sum me up:

Kind and empathetic, non-judgemental, task-driven, and up for a chat.

Started with Auscare Support:

November 2019

What I do:

I work hard to support my NDIS participants to get the most out of their NDIS plans, fully utilise their funding and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into appropriate accommodation.

Unique skills:

I bring dedication and a wealth of experience working in the human services area. I also like to engage with my clients, their families, support networks and service providers on a very regular basis to ensure my clients get the best possible outcomes.

Previous experience:

I have a history of working as an NDIS Local Area Coordinator (LAC) and a long report writing history from years working with NSW Justice and FACS.

My post school university education is extensive:

• Bachelor of Arts (Psychology) – UNE 1998
• Bachelor of Laws – UNE 2004
• Post Graduate Certificate in Drug & Alcohol Studies – USQ 2014
• Master of Social Work – CSU 2018

Other interesting roles:

I worked with NSW and Victoria Departments of Corrections for many years, specialising in working with sex offenders in Victoria. I have worked for FACS child protection services in NSW and I worked on mine sites when younger as a structural draftsperson.

What’s Auscare Support like?

I love Auscare Support. It’s a great, supportive organisation that also allows me a great deal of independence.

Life outside: 

I like gardening, spending time with family and my dogs and walking on the beach.

To sum me up:

I am a hard working committed person who genuinely cares about friends, family, and the clients and families I work with.

Started with Auscare Support:

April 2021

What I do:

I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living. 

Unique skills: 

I think one of my best qualities in this role is being adaptive and forward thinking.  My outlook is to always be positive and find something good out of every situation. 

Previous experience:  

I moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion that has helped improve and change people’s lives. 

What is Auscare Support Like:

Auscare Support offers me flexibility to enjoy my lifestyle and to do things I love. I can then also help others to achieve the things they dream of. It’s great to be with a supportive company with expert knowledge to help with any tricky situation.

Life outside:

I love the Gold Coast weather and enjoy exploring new places and trails, fishing and travel. I also enjoy painting, being creative and spending quiet times at home with family. 

To sum me up:

I like to be responsive to my participants and to get things done. 

What I do:

I support NDIS participants to understand and use their plan to achieve their goals. I take a person-centred approach to support participants to understand their plan, have choice and control, and use their NDIS plan effectively. I help connect participants to providers, mainstream and community supports and provide support for plan reviews.

Unique skills:

I have a Bachelor of Education and Master of Public Health (health promotion and research). I also have life experience as a sibling, aunty and parent of an adult daughter with a disability. My experience with the education, health and disability sectors combined with life experience strengthens my skills as a support coordinator.

Previous experience:

I have previous experience working as a local area coordinator (LAC). I have also worked with children, their families and carers in a variety of roles in the education and early childhood sector. My previous experience has allowed me to understand the uniqueness and
complexity of individuals and their supports and how best to support them. I use an individualised, strengths-based approach combined with strong interpersonal skills to help support clients achieve their goals.

Other interesting roles:

I have operated my own small business, worked as an English as a second language teacher, volunteered as a Primary Ethics teacher and even worked as a dental assistant.

What’s Auscare Support like?:

Auscare Support is professional, responsive and provides a unique individualised and person-centred service. Auscare Support understands the needs of their clients and provides professional support and training so that the best outcomes are achieved for everyone.

Life outside:

I enjoy music, art, travel, coffee, studying, spending time with my family and going for walks with my dog.

To sum me up:

I am curious, dedicated, ethically driven, a life-long learner and appreciate the small things in
life.

Started with Auscare Support:

February 2021

What I do:

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Unique skills:

Positive influence and thinking outside the box. I bring creativity and imagination to overcoming challenges my clients face.

Previous experience:

I have done support work, worked with CALD communities, have been in disability service provider management as well as a psychology therapy assistant.

Other interesting roles:

I have a unique and varied past, which includes: photographer, chef, aircraft interior designer, florist, motor trimmer and executive assistant.

What’s Auscare Support like?

It’s a flexible, autonomous and supportive organisation.

Life outside:

I enjoy photography, swimming, hiking, cooking and art.

To sum me up:

I can adapt to any situation and thrive in a fluctuating environment. I transform unexpected obstacles into stepping stones for achievements.

Started with Auscare Support:

January 2020

What I do:
My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.

Unique skills:
I’m a parent of a child with a disability so I am able to relate as a Carer as well as Support Coordinator in my role. The opportunity to make a difference and play a part in achieving positive outcomes for my clients is the most rewarding part of my role as a Support Coordinator.

Previous experience:  

I started my career in the disability sector eight years ago. I have experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Other interesting roles:

My son has Muscular Dystrophy and uses an electric wheelchair for mobility. I am the Junior Coordinator of Wheelchair Soccer. I help to establish junior teams in the NSW Powerchair Football competition so that my son, and other young people with a disability, can participate.

What’s Auscare Support like?:

As a parent who has a child with a disability, the flexibility to schedule my own work hours is so important. It ensures that my clients receive the highest level of service whilst my son receives all of the care he needs.

Life outside:

I enjoy swimming and paddle boarding.

To sum me up:
I am very family focused, diligent, loyal and passionate about supporting others.

Started with Auscare Support:

October 2017

What I do:

I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Unique skills:

I am caring, empathetic, funny, and have a positive attitude.

Previous experience:

I started my career in the disability sector as an employment consultant then became a vocational counsellor in injury management. I worked as a specialist rehabilitation counsellor and rehabilitation specialist, supporting injured workers to return to work.

I have also been a Support Worker and a team leader at a group home, a youth mentor and case manager before moving into a Support Coordinator role.

Other interesting roles:

I’m an actor and occasionally get short roles and television commercials!

What’s Auscare Support like?

I love the teamwork, autonomy, and the support I get from my coaches, colleagues, and management. I love the collaboration with families, community and clinical supports. I believe we put people before profits, and I love that.

Life outside:

I hang out with my daughter, listen to music, and play ukulele.

To sum me up:

“The future belongs to those who believe in the beauty of their dreams.”- Eleanor Roosevelt. I think we should all believe in our dreams.

Started with Auscare Support:

September 2020

What I do:

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

Unique skills:

I have the ability to conceptualise a variety of solutions to achieve the best outcome for my clients. I have an in depth knowledge of local service providers and an extensive network within the Shoalhaven disability and community welfare sectors. This ensures that my clients connect with the service providers best suited to meet their needs.

Previous experience:

I’ve been an out-of-home care caseworker; a disability group home manager; a disability caseworker; strategic policy developer and business owner. Did I mention multitasking mum?

Other interesting roles:

I am a lead trail rider at a recreational horse riding ranch!

What’s Auscare Support like?

I receive amazing support from my Plan Managers and Support Coordination coach. Can’t praise them enough. They are smart, responsive and knowledgeable.

Life outside:

I like to go to the gym and research health and nutrition.

To sum me up:

I will always put a different spin on a situation and offer a perspective that you had not previously been aware of.

Started with Auscare Support:

April 2022

What I do:
My role supports NDIS participants in understanding their plan and the complexities of the NDIS.  By using my in-depth knowledge, I connect participants to providers that understand their needs so they can achieve their goals. I also help participants to connect with community and mainstream supports and prepare for NDIS plan reviews.

Unique skills:

I have a Bachelor of Science (Cognitive and Brain Sciences), with a specific interest in neuropsychology. I also am a person with a physical disability and have first-hand experience in navigating the health system. I believe that my experiences in navigating the complexities of the NDIS and engaging and managing agreements with providers, allows me to empower participants to develop their own knowledge and capacity to engage with their providers and the NDIS.

Previous experience:

I have experience as a local area coordinator and am well connected to communities in Western Sydney and the Illawarra. I want to ensure every person understands their plan and is connected to supports, so that they can use their plan as intended.

Other interesting roles:

I have worked as a violin teacher, sleep technician and dental practice manager. They have allowed me to develop my skills in building rapport, communicating with people from diverse backgrounds, as well as the ability to think on my feet and creatively produce solutions that help the people I work with.

What’s Auscare Support like?:

I have valued the level of training and support provided at Auscare Support. I believe that they are unique in that they don’t require us to have KPIs, and instead I am able to provide my participants with the time that they need to understand and implement their plan.

Life outside:

I am a keen volunteer and love to travel. I have been to 29 countries and enjoy savouring the experiences and customs of different cultures.

To sum me up:

I am passionate about social inclusion and human rights, and as an optimist I see the bright side in every situation.

Started with Auscare Support:

September 2022

What I do:

As a Support Coordinator for Auscare I am an advocate of self-management and direction with a passion for empowering people with disability to take control. I help participants understand and implement their plans, help them build capacity to live a good life.

Unique skills:

My skills in leadership and mentoring, my personal passion for helping people and making them feel safe and cared for were certainly easily transferred over into the disability sector and the role of a Support Coordinator.

Previous experience:

I have two decades of experience in front-line emergency health and front-line health management as a Paramedic. My last 10 years of service have been in senior leadership roles, where I have supervised and mentored teams of up to 100 members

Other interesting roles:

I have been a valued consumer council member and strong advocate for stroke with the National Stroke Foundation after suffering a stroke myself at a young age. I have spoken and presented my own case study at many stroke conferences held all over Australia

What’s Auscare Support like:

Auscare gives me the flexibility to ensure that I have a great balance of work and life.  My schedules are more flexible and this enables me to give 110% into my role as support coordinator.

Life outside:

I enjoy the gym, spending quality time with my family and friends and getting out in the sunshine for my vitamin D!.

To sum me up:

I bring a grounded approach to all I do and are dedicated to fostering good health and well-being on all levels.