Started with Auscare Support:

December 2024

What I do:

As a Specialist Support Coordinator at Auscare Support, I empower clients to navigate the NDIS, connect with essential services, and achieve their goals. I provide tailored guidance, manage complex needs, and collaborate with teams to ensure effective support planning and delivery, fostering independence and improved quality of life.

Unique skills:

With a Master’s degree in Social Work, a Diploma in Counselling, and lived experience of disability, I bring a unique combination of expertise and empathy to my work. I excel in developing innovative and practical solutions to help clients achieve their goals, using a person-centred, trauma-informed, and solution-focused approach.

Previous experience:

Prior to my role with Auscare Support I worked as a support coordinator at Caring Approach and a Peer Support worker at Forward Ability Support.

Other interesting roles:

What’s Auscare Support like?

Auscare Support offers exceptional support and professional development for Support Coordinators, equipping us with the energy, expertise, and resources needed to deliver compassionate, informed, and up-to-date assistance to every client.

Life outside: 

To sum me up:

If there’s one sentence that could sum me up it would be that I’m open-minded, empathetic, and honest.

Started with Auscare Support:

December 2024

What I do:

As a Support Coordinator, I empower participants to achieve their goals. I focus on their individual needs and support them in navigating complex systems. I am committed to building trust, fostering independence, and ensuring the best outcomes for participants and their families.

Unique skills:

I have lived experience as a woman with a disability as well as being a carer. I bring extensive knowledge of the disability and mental health sector to my role as Support Coordinator.

Previous experience:

I have worked as a specialist support worker with individuals with disabilities and complex support needs, as well as in case management for people incarcerated in prison. Over the past decade, I have gained extensive experience in mental health and supporting forensic clients who have had contact with the criminal justice system.

I understand how overwhelming it can be to navigate the many available services. I am passionate about advocating for clients and coordinating their access to services, empowering them to achieve their goals and live the life they choose.

Other interesting roles:

What’s Auscare Support like?

The Auscare Support team is very welcoming and approachable. They share my values and are all dedicated to helping people achieve their goals.

Life outside: 

To sum me up:

My partner describes me as curious, passionate, empathetic and kind.

Started with Auscare Support:

August 2024

What I do:

As a Support Coordinator, I assist individuals in navigating the NDIS system, advocating for their rights, and ensuring they access the necessary supports and services to achieve their goals.

Unique skills:

I have lived experience as a woman with a disability, as well as a carer for a young person with disability. I was also raised by a parent who was legally blind and deaf. I understand the journey from many different angles.

Previous experience:

I have worked as an Advocate and AAT Appeals Officer, helping people access the NDIS after previous attempts failed, and assisting them in obtaining evidence-based reports to have their supports reconsidered. I have managed urgent transitions in complex situations, such as moving from unsuitable SIL arrangements or discharges from hospital back into the community.

I take pride in ensuring individuals’ concerns and complaints are heard and addressed by organisations like The Human Rights Commission and the NDIS Quality and Safeguards Commission.

Other interesting roles:

What’s Auscare Support like?

Very professional onboarding and great systems that allow Support Coordinators to do what they do best – navigating the NDIS and assisting people in reaching their goals.

Life outside: 

To sum me up:

TBC

Started with Auscare Support:

June 2024

What I do:

As a support coordinator I help individuals with disabilities to navigate the NDIS, and connect them with various services to suit their needs and goals so they are able to live their best life.

Unique skills:

Empathy, Patience.

Previous experience:

Previously worked as an OT assistant and support worker. These were my first roles in the disability sector, I found them both very rewarding and they have given me plenty of skills to help me as a support coordinator.

Other interesting roles:

Orthodontic assistant- this fast paced environment taught me how to work effectively and efficiently whilst also caring for patients. Beauty therapy. This one is in the name “therapy” my days as a beauty therapist taught me how to listen and understand clients needs not only physically but mentally.

What’s Auscare Support like?

Auscare support is amazing. The definition of team spirit. Everyone is supportive and kind.

Life outside: 

I love to go camping with my husband and 3 kids. We love to travel around. When we are home we all love to ride motorbikes and play soccer.

To sum me up:

Fun and sometimes loud,  yet caring and kind.

Started with Auscare Support:

May 2024

What I do:

As a Support Coordinator, I support people to build their independence, gain a better understanding of their NDIS plan and coordinate their supports. I am passionate about supporting people to reach their goals.

Unique skills:

Strong relationship building skills, empathetic, organised, person-centred, efficient, calm under pressure and a happy disposition.

Previous experience:

I started my career as a School Learning Support Officer supporting children with disabilities in schools. I found this role extremely rewarding and it kickstarted my career in the disability sector.
I then began working as an ABA Therapist working with children with Autism. From there I found Support Coordination and have been in the role since.

Other interesting roles:

In the past I have volunteered in animal shelters, worked as a Childcare Educator as well as a Nanny for various families. These roles helped me to further develop my ability to display compassion, build relationships and face challenges head on.

What’s Auscare Support like?

Auscare is extremely supportive whilst always striving for the best outcomes.

Life outside: 

Coastal swimming, spending time with my dog outdoors, spending time with family and watching the footy.

To sum me up:

I am genuine, caring and driven to achieve the best possible outcomes for the people I support.

Started with Auscare Support:

March 2024

What I do:

As a Support Coordinator, I work with Participants to navigate the NDIS, empower them to build capacity by engaging service providers and assist them to achieve their goals.

Unique skills:

I am patient, empathetic and have an eye for detail. I strive to connect with each Participant by listening to what they want to achieve and empower them to make informed decisions. I am a critical thinker and creatively solve problems to addressing barriers to accessing services.

Previous experience:

After completing a Bachelor of Policing and Bachelor of Social Science (Honours), I worked for the NSW Police Force for ten years in a range of roles including intelligence coordination for Counter Terrorism and project lead for Hate Crime. More recently I’ve worked as an Operations Manager in the allied health services sector, advocating for quality supports and ensuring compliance with the NDIS. My unique work experience has allowed me to gain a robust understanding of how people living with disabilities are impacted by the criminal justice system, care agencies, the local community and their families.

Other interesting roles:

I have a passion for being involved in the community and have been volunteering with the Rural Fire Service in NSW, which has led me to form connections with a range of people coming together to give back to the community and built my resilience in dealing with challenging situations.

What’s Auscare Support like?

Auscare’s passion for empowering and innovating support for individuals shines through in every employee and their genuine care for their work. The ability to have independence and flexibility is also great for work/life balance.

Life outside: 

My family are very much outdoor people! Any spare time I have with my husband, two children and our long-haired chihuahua is spent in nature. Fishing, snorkeling, four-wheel driving, and hiking are our favourite activities.

To sum me up:

I am a compassionate, adaptable, and curious soul, with a thirst for knowledge and have a knack for finding solutions in every situation.

Started with Auscare Support:

July 2023

What I do:

As a Support Coordinator I love working together with the participants to help support them to achieve their goals and understand their NDIS Plans offering ongoing support and assistance.

Unique skills:

I have a diploma of Counselling and a Certificate IV in Mental Health and AOD.

Previous experience:

I have worked as a Support Coordinator for nearly 4yrs and love doing this role I now specialise in the DFFH space working alongside Child Protection and love this area of helping support the children, carers and case managers understand NDIS.This is a rewarding role and I feel like I can make a difference.

Other interesting roles:

Prior to this I worked in the Gas and Fuel industry in the customer service billing team.By being in a customer service role this helped me to develop to be compassionate and empathetic to vulnerable people.

What’s Auscare Support like?

Auscare support has been wonderful to work for. Everybody has been so kind and welcoming. Nothing is ever too much trouble. I love the flexibility of working from home.

Life outside: 

Married with adult twins (boy/girl) and 2 stepchildren. I also have a puppy called Leni who loves going for daily walks to the beach and 2 cats named Nala and Luna.

To sum me up:

Warm, caring and kind who strives on being organised.

Started with Auscare Support:

October 2023

What I do:

I support NDIS participants in building capacity to empower them to reach their goals. I do this by genuinely getting to know each client and their family, their needs and aspirations, and to create an effective and holistic plan that works for them.

Unique skills:

I am professional yet bubbly and approachable, with a high level of empathy. This empathy has enabled me to be successful in various roles throughout my career and is why I am driven and passionate about supporting people in achieving their goals.

Previous experience:

After completing a Diploma in Community Services (Case Management) I am now studying a Bachelor of Psychology. I have been working in the mental health sector for three years, working closely with NDIS participants and supporting clients along their journey to empowerment and peace.

Other interesting roles:

I worked as a hairstylist and salon manager for ten years. This experience set the foundation for my career, creating close client relationships built on trust and providing exceptional customer service. I have also worked in the real estate industry and trained as a meditation teacher

What’s Auscare Support like?

I love and resonate with Auscare’s pillars – I knew I was in the right place when I discovered these! On top of this, the Auscare team has been so welcoming and supportive.

Life outside: 

I have two children, practice yoga and meditation, play guitar, love to read and I am always studying courses of interest. My family and I love to snowboard, mountain bike, bush walk, and play Sunday afternoon board games!

To sum me up:

Warm, genuine, and empathetic, with a passion for supporting clients within the mental health and disability sectors.

Started with Auscare Support:

November 2019

What I do:

I work hard to support my NDIS participants to get the most out of their NDIS plans, fully utilise their funding and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into appropriate accommodation.

Unique skills:

I bring dedication and a wealth of experience working in the human services area. I also like to engage with my clients, their families, support networks and service providers on a very regular basis to ensure my clients get the best possible outcomes.

Previous experience:

I have a history of working as an NDIS Local Area Coordinator (LAC) and a long report writing history from years working with NSW Justice and FACS.

My post school university education is extensive:

• Bachelor of Arts (Psychology) – UNE 1998
• Bachelor of Laws – UNE 2004
• Post Graduate Certificate in Drug & Alcohol Studies – USQ 2014
• Master of Social Work – CSU 2018

Other interesting roles:

I worked with NSW and Victoria Departments of Corrections for many years, specialising in working with sex offenders in Victoria. I have worked for FACS child protection services in NSW and I worked on mine sites when younger as a structural draftsperson.

What’s Auscare Support like?

I love Auscare Support. It’s a great, supportive organisation that also allows me a great deal of independence.

Life outside: 

I like gardening, spending time with family and my dogs and walking on the beach.

To sum me up:

I am a hard working committed person who genuinely cares about friends, family, and the clients and families I work with.

Started with Auscare Support: 

January 2021 

What I do:

I support people and help build capacity to understand their plan and get the best out of it while planning for the next one. The most rewarding part of my role as a Support Coordinator is seeing clients achieve their goals.

Unique skills:
I find it easy to join people in their world to create a connection and trust. I love building rapport with people and helping them to grow and gain confidence in themselves.

Previous experience:  

I have over 26 years’ experience working in the disability sector.

After starting my career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), I moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

Other interesting roles: 

I worked at a horse-riding ranch!

What’s Auscare Support like?: 

Everyone has been so welcoming and supportive. I love the flexibility and the autonomy of being able to plan my day and to ensure that the time allocated to work with clients is 100% focused on them.

Life outside: 

I am a keen gamer in my spare time!

To sum me up:

I don’t think a sentence is supposed to go that long! Lol.

Started with Auscare Support:

April 2021

What I do:

I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living. 

Unique skills: 

I think one of my best qualities in this role is being adaptive and forward thinking.  My outlook is to always be positive and find something good out of every situation. 

Previous experience:  

I moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion that has helped improve and change people’s lives. 

What is Auscare Support Like:

Auscare Support offers me flexibility to enjoy my lifestyle and to do things I love. I can then also help others to achieve the things they dream of. It’s great to be with a supportive company with expert knowledge to help with any tricky situation.

Life outside:

I love the Gold Coast weather and enjoy exploring new places and trails, fishing and travel. I also enjoy painting, being creative and spending quiet times at home with family. 

To sum me up:

I like to be responsive to my participants and to get things done. 

Started with Auscare Support:

February 2021

What I do:

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Unique skills:

Positive influence and thinking outside the box. I bring creativity and imagination to overcoming challenges my clients face.

Previous experience:

I have done support work, worked with CALD communities, have been in disability service provider management as well as a psychology therapy assistant.

Other interesting roles:

I have a unique and varied past, which includes: photographer, chef, aircraft interior designer, florist, motor trimmer and executive assistant.

What’s Auscare Support like?

It’s a flexible, autonomous and supportive organisation.

Life outside:

I enjoy photography, swimming, hiking, cooking and art.

To sum me up:

I can adapt to any situation and thrive in a fluctuating environment. I transform unexpected obstacles into stepping stones for achievements.

Started with Auscare Support:

January 2020

What I do:
My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.

Unique skills:
I’m a parent of a child with a disability so I am able to relate as a Carer as well as Support Coordinator in my role. The opportunity to make a difference and play a part in achieving positive outcomes for my clients is the most rewarding part of my role as a Support Coordinator.

Previous experience:  

I started my career in the disability sector eight years ago. I have experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Other interesting roles:

My son has Muscular Dystrophy and uses an electric wheelchair for mobility. I am the Junior Coordinator of Wheelchair Soccer. I help to establish junior teams in the NSW Powerchair Football competition so that my son, and other young people with a disability, can participate.

What’s Auscare Support like?:

As a parent who has a child with a disability, the flexibility to schedule my own work hours is so important. It ensures that my clients receive the highest level of service whilst my son receives all of the care he needs.

Life outside:

I enjoy swimming and paddle boarding.

To sum me up:
I am very family focused, diligent, loyal and passionate about supporting others.

Started with Auscare Support:

September 2020

What I do:

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

Unique skills:

I have the ability to conceptualise a variety of solutions to achieve the best outcome for my clients. I have an in depth knowledge of local service providers and an extensive network within the Shoalhaven disability and community welfare sectors. This ensures that my clients connect with the service providers best suited to meet their needs.

Previous experience:

I’ve been an out-of-home care caseworker; a disability group home manager; a disability caseworker; strategic policy developer and business owner. Did I mention multitasking mum?

Other interesting roles:

I am a lead trail rider at a recreational horse riding ranch!

What’s Auscare Support like?

I receive amazing support from my Plan Managers and Support Coordination coach. Can’t praise them enough. They are smart, responsive and knowledgeable.

Life outside:

I like to go to the gym and research health and nutrition.

To sum me up:

I will always put a different spin on a situation and offer a perspective that you had not previously been aware of.