Jo
Started with Auscare Support:
December 2024
What I do:
As a Specialist Support Coordinator at Auscare Support, I empower clients to navigate the NDIS, connect with essential services, and achieve their goals. I provide tailored guidance, manage complex needs, and collaborate with teams to ensure effective support planning and delivery, fostering independence and improved quality of life.
Unique skills:
With a Master’s degree in Social Work, a Diploma in Counselling, and lived experience of disability, I bring a unique combination of expertise and empathy to my work. I excel in developing innovative and practical solutions to help clients achieve their goals, using a person-centred, trauma-informed, and solution-focused approach.
Previous experience:
Prior to my role with Auscare Support I worked as a support coordinator at Caring Approach and a Peer Support worker at Forward Ability Support.
Other interesting roles:
Before transitioning into the social work and disability sector, I served as the director of my own import and distribution company, managing operations across Australia, New Zealand, and South Africa. This role sharpened my expertise in business management, including exceptional time management, project coordination, logistics, and attention to detail.
These skills enable me to deliver timely, well-structured reports and tailored support, enhancing my clients’ opportunities for successful plan reviews and access to the resources they need to achieve their goals.
What’s Auscare Support like?
Auscare Support offers exceptional support and professional development for Support Coordinators, equipping us with the energy, expertise, and resources needed to deliver compassionate, informed, and up-to-date assistance to every client.
Life outside:
Outside of work I enjoy oil painting, writing, and spending time in the garden or with friends.
To sum me up:
If there’s one sentence that could sum me up it would be that I’m open-minded, empathetic, and honest.
Karina
Started with Auscare Support:
December 2024
What I do:
As a Support Coordinator, I empower participants to achieve their goals. I focus on their individual needs and support them in navigating complex systems. I am committed to building trust, fostering independence, and ensuring the best outcomes for participants and their families.
Unique skills:
I have lived experience as a woman with a disability as well as being a carer. I bring extensive knowledge of the disability and mental health sector to my role as Support Coordinator.
Previous experience:
I have worked as a specialist support worker with individuals with disabilities and complex support needs, as well as in case management for people incarcerated in prison. Over the past decade, I have gained extensive experience in mental health and supporting forensic clients who have had contact with the criminal justice system.
I understand how overwhelming it can be to navigate the many available services. I am passionate about advocating for clients and coordinating their access to services, empowering them to achieve their goals and live the life they choose.
Other interesting roles:
I worked in hospitality as a bartender for many years before transitioning into community services. During my time as a bartender, I developed strong communication skills, enabling me to convey empathy and warmth while truly listening to people’s needs. I also honed my ability to remain calm under pressure and solve problems effectively and efficiently.
What’s Auscare Support like?
The Auscare Support team is very welcoming and approachable. They share my values and are all dedicated to helping people achieve their goals.
Life outside:
I live with my partner and our beautiful 2-year-old dog. I’m a bit of a gamer and a science enthusiast. I enjoy reading science books and building Lego. Most of my days are spent taking our dog to the park, spoiling him with too many toys, and then relaxing on the couch watching re-runs of shows on Netflix.
To sum me up:
My partner describes me as curious, passionate, empathetic and kind.
Lilly
My name is Lilly and I am a Support Worker with Auscare Support.
I have capacity to support NDIS participants with Direct Supports 1:1 in the home and the community in the Northern Rivers area of NSW.
As a Support Worker, I am passionate about empowering people to achieve greater independence and well-being through community participation, skill development, and tailored support. With my creative flair and warm personality, she’s dedicated to building meaningful connections and creating positive experiences for participants.
I have expertise in parenting attachment, mental health, domestic violence, NDIS support, housing, informal counseling, goal setting, and facilitating therapeutic groups and parenting programs. Currently, I support long-term NDIS clients, assisting with psychosocial needs, community access, and skill development activities.
Deborah
Started with Auscare Support:
August 2024
What I do:
As a Support Coordinator, I assist individuals in navigating the NDIS system, advocating for their rights, and ensuring they access the necessary supports and services to achieve their goals.
Unique skills:
I have lived experience as a woman with a disability, as well as a carer for a young person with disability. I was also raised by a parent who was legally blind and deaf. I understand the journey from many different angles.
Previous experience:
I have worked as an Advocate and AAT Appeals Officer, helping people access the NDIS after previous attempts failed, and assisting them in obtaining evidence-based reports to have their supports reconsidered. I have managed urgent transitions in complex situations, such as moving from unsuitable SIL arrangements or discharges from hospital back into the community.
I take pride in ensuring individuals’ concerns and complaints are heard and addressed by organisations like The Human Rights Commission and the NDIS Quality and Safeguards Commission.
Other interesting roles:
I have worked with Assistance Animals and Therapy Pets, which has given me an understanding of how they can assist people and how to find a qualified and suitable services for individuals to access.
What’s Auscare Support like?
Very professional onboarding and great systems that allow Support Coordinators to do what they do best – navigating the NDIS and assisting people in reaching their goals.
Life outside:
My interests outside of work include spending time with my family, our dogs and horse, enjoying the bush and countryside, and collection pine cones and firewood for our open fire at home – to get through the cold Victorian weather, with its four seasons in one day!
To sum me up:
TBC
AREAS OF EXPERTISE
Acquired Brain Injury Autism Cerebral Palsy Development Delay Down Syndrome Global Development Delay Hearing Impairment Multiple Sclerosis Other Neurological Other Physical Other Sensory Speech Psychosocial Disability Spinal Cord Injury Stroke Visual ImpairmentExperience with
Capacity Building Change of Circumstances Complex Behaviours Complex Care Equipment Home Modifications Individualised Living Options (ILOs) Level 1: Support Connection Level 2: Coordination of Supports Level 3: Specialist Support Coordination LGBTQIA+ Plan Reviews SDA SIL The Administrative Appeals Tribunal Trauma Under 18s Young AdultLil
Started with Auscare Support:
November 2024
What I do:
As a Support Coordinator, I assist NDIS participants in accessing supports and services to help them build rich, fulfilling lives.
Unique skills:
I am a keen listener, committed to ensuring the people I work with get access to quality supports.
Previous experience:
I’ve worked as a support worker and carer, assisting people with disabilities and the elderly. This experience has deepened my appreciation for person-centered care and strengthened my commitment to building relationships that honor each person’s dignity, inclusion, and independence. Along the way, I have developed valuable skills in emotional support, attention to detail, and adaptability. I have also worked in education, teaching gardening skills and facilitating therapeutic horticulture experiences. Through these roles, I gained expertise in program design, mentoring, and creating personalized interventions.
Other interesting roles:
I have worked in small-scale farming as both an employee and the owner-operator of a micro vegetable farm. For four years, I grew food for restaurants and vegetable boxes. It was an extremely rewarding experience, and I learned a lot. Now, I grow for my own needs and sell seedlings.
What’s Auscare Support like?
With Auscare, you gain access to excellent training and a community of professionals with extensive industry knowledge and experience.
Life outside:
I enjoy staying active through ocean swimming, surfing, yoga, and running. I also have a passion for music and dancing. I play the flute and occasionally muster the courage to perform for others.
To sum me up:
Endlessly fascinated by life and deeply passionate about the outdoors.
Julie
Started with Auscare Support:
November 2024
What I do:
As a support coordinator I believe my role is to understand each person’s unique story and goals. I work collaboratively with participants and their providers to make choices that align with their needs and effectively utilize their funding..
Unique skills:
With extensive experience in complex case management and counseling, I have a proven track record of engaging effectively with the NDIS, Aged Care, Disability, and Health sectors. As a self-motivated, creative, and practical professional, I also bring firsthand knowledge of navigating the NDIS as a parent of children with Autism, adding a deeply personal understanding with my expertise.
Previous experience:
With a diverse background as a Specialist Support Coordinator, Complex Case Manager, Access and Inclusion Specialist, and Rehabilitation Counsellor, I bring a wealth of expertise and a deep understanding of supporting individuals in achieving their goals.
Other interesting roles:
I was a partner in a Work/Life Balance business in the private sector for eight years. We operated as a small call center, assisting employees of subscribing companies with finding emergency childcare, dog walkers, yoga classes, cleaners—you name it!
What’s Auscare Support like?
The Auscare team has a great energy and commitment, which was evident from my very first phone calls. The team and their systems provide excellent support to coordinators, allowing them to focus on working closely with their participants.
Life outside:
I’m more of a homebody when I’m not at work. I enjoy walking the dogs and spending simple, quality time with my family. I’m a weekend cook and book enthusiast who loves a good cuppa and a chat.
To sum me up:
I am a practical, empathic optimist.
Connie
My name is Connie and I am a Support Worker with Auscare Support.
I have capacity to support NDIS participants with DirectSupports 1:1 in the home and the community in the Northern Rivers area of NSW.
As a Support Worker, I collaborate with families and team members to create a supportive environment, ensuring each client’s needs are met effectively and compassionately.
I have a passion for art, water color painting, and jewelry making. I love outdoor activities and sport. These interests enrich my personal life and enhance my ability to connect with clients through creative, dynamic approaches.”
Fleur
My name is Fleur and I am excited to work as a support worker with Auscare Support.
I have capacity to support NDIS participants with DirectSupports 1:1 in the home and the community in the Northern Rivers area of NSW.
“As a Support Worker, I support children, teens and adults. I facilitate Auscare Support social clubs and provide 1:1 direct supports to clients.”
Around 2 years ago, I started working at Autism Camp Australia. From the first camp I realised that I love working as a Support Worker. Luckily enough I found Auscare Assist and I joined the team.
“I’m a kind and warm person with a lot of patience and a good listener.”
Darren
My name is Darren and I am excited to work as a Support Worker with Auscare Support.
I have capacity to support NDIS participants with DirectSupports 1:1 in the home and the community in the Northern Rivers area of NSW.
“As a Support Worker, I facilitate Auscare Support Social groups for Kids and Teens, Direct Support in home or in the community”
“I am a former bowling coach, where I trained and mentored kids in tenpin bowling, and a qualified mechanic, which has given me valuable skills for support work and facilitating group activities, especially the S.T.E.A.M club.”
Brayden
My name is Brayden (aka Nugget) I was born and raised in the Southern Highlands. I am a qualified tradie with a passion for support work.
I have capacity to support NDIS participants with Direct Supports 1:1 in the home and the community in the Southern Highlands and Wollondilly areas of NSW.
“As a Support Worker, I support clients with their everyday living tasks as well as social and community access with a focus onassisting clients to reach their goals.
I love travelling, going on adventures, sports, home renovating and spending time with family and friends.