The Auscare Support story…
Auscare Support started in 2017, with a call to help a gentleman living in the Matthew Talbot
Hostel in Sydney’s Woolloomooloo.
It was a call that I am glad I took, as it changed my life… and if you are reading this, I hope that
Auscare Support can help you or a loved one of yours too.
Since that gentleman became our first NDIS client, the team at Auscare Support have supported
over 2000 individuals, worked with over 5000 providers and paid over $250 million in NDIS
invoices.
But what was true then, is true now…
MissionPurposeVisionValues
To empower great futures for our clients and their families.
To be a Provider of Choice – delivering excellence in all we do. Setting the standards, being the benchmark and continuing to innovate… to create a workplace that enables the best people to do their best work, with purpose, autonomy and mastery.
Auscare Support strives to empower individuals with disabilities, fostering inclusivity and autonomy, while advocating for a society where everyone has the opportunity to prosper and contribute meaningfully.
Attitude
We are a force
We’re in your corner and have the grit and determination to get stuff done. Underneath the swagger you’ll find warmth, imagination, openness and solutions that delight and surprise.
Collaboration
We are respectful
We are one team and we believe in mutual respect. This means no politics or grandstanding, just communicating deeply and thoughtfully with each other, our clients (and everyone else).
Truthfulness
We pass the pub test
Ambition
We never settle
Simplicity
We are uncomplicated
Courage
We dare to be different
Empowerment
We are empowered
We operate with openness, encouragement, autonomy and possibility. We give each other the tools and resources to succeed and the space to learn. This way, we grow into roles and responsibilities that are great.
Inclusion
We want you
Purpose
We are on a mission
We aim to empower great futures for our clients and their families. We do this because we love it. We also know that when we assist others we help ourselves, our families our community and the world.
Auscare Support – a brief history
2015
Becomes and accredited NDIS provider in NSW
2017
Takes on our first Support Coordination and Plan Managed Clients
2018
Becomes and accredited NDIS provider in South Australia. Enters into Mable Partnership
2019
Becomes an accredited NDIS provider in Victoria, ACT, Tasmania and Northern Territory. Pass our NDIS Quality and Safeguards full audit with flying colours. Auscare Support provides services to over 500 clients
2020
Becomes an accredited NDIS provider in Western Australia and achieves National Accreditation. Creates the Support Coordinator Coached Roles. Auscare Support provides services to over 1000 clients
2021
Launches the Plan Maximiser service. The Auscare Support team grows to 50 members
2022
Open a regional office in Ballina NSW. Auscare Support provides supports to over 1500 clients.
2023
Became Australia’s first BCorp certified Plan Management and Support Coordination organisation
Registered as a Child Safe Organisation
Launched PRC
Launched Auscare Assist Support Workers
Future
Aims to reach 500 team members and 10,000 clients
The Auscare Support story…
Auscare Support started in 2017, with a call to help a gentleman living in the Matthew Talbot Hostel in Sydney’s Woolloomooloo.
It was a call that I am glad I took, as it changed my life… and if you are reading this, I hope that Auscare Support can help you or a loved one of yours too.
Since that gentleman became our first NDIS client, the team at Auscare Support have supported over 2000 individuals, worked with over 5000 providers and paid over $250 million in NDIS invoices.
But what was true then, is true now…
Our mission is “to empower great futures for our clients and their families”.
Our vision is “to be a provider of choice – delivering excellence in all we do. Setting the
standards, being the benchmark and continuing to innovate… to create a workplace that enables the best people, to do their best work, with purpose, mastery and autonomy.”
Auscare Support continues to be recognised for the quality of the work we do. Our recent
independent audit confirmed that we are the “best Provider of Support Coordination and Plan Management” they have had the pleasure of auditing.
Auscare Support are proud of being an organisation with a strong representation of women in both senior management, key operational roles and team members. Many of our team members have lived experience of disability and our flexible work environment is genuinely tailored to support families and work/life balance. We take our team’s well-being and mental health as
paramount.
I am extremely proud of where we are, the team of amazing individuals that are on the journey together. But I am also excited for the future … the plans to expand our offering in our Northern Rivers Hub with our Ballina Office, expanding the team in Tasmania, Victoria and South Australia.
Thank you for taking the time to read this…
Kind Regards
Max and the Auscare Support Team
Meet our team:
![Auscare Director Jessian Polk](https://auscaresupport.com.au/wp-content/uploads/2023/03/jessian-polk.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/07/Untitled-design-39-e1720504126738.png)
![](https://auscaresupport.com.au/wp-content/uploads/2024/07/Untitled-design-40-e1720503634327.png)
![Auscare Support Coordination and Compliance Manager Michelle](https://auscaresupport.com.au/wp-content/uploads/2023/02/Michelle-Support-Coordination-and-Compliance-Manager.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/02/karen-fleming.jpg)
![Auscare Client Engagement and Intake Franzie](https://auscaresupport.com.au/wp-content/uploads/2023/04/Untitled-design-54.png)
![Auscare Business Development Kristie](https://auscaresupport.com.au/wp-content/uploads/2023/04/Untitled-design-55.png)
![Auscare Compliance Officer Liz](https://auscaresupport.com.au/wp-content/uploads/2023/02/Liz-Compliance.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/08/Jo.png)
![Auscare Client Engagement and Intake Scott](https://auscaresupport.com.au/wp-content/uploads/2023/02/Scott-Client-Engagement-and-Intake.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/02/Jenn.jpg)
![Auscare Tina Plan Manager](https://auscaresupport.com.au/wp-content/uploads/2023/02/Tina-Plan-Manager.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/02/Molly.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/02/Debbie.jpg)
![](https://auscaresupport.com.au/wp-content/uploads/2024/05/untitled-2024-05-20T121141.588.png)
![](https://auscaresupport.com.au/wp-content/uploads/2024/02/Katrina.png)