Auscare Support started with a call to help a gentleman living in the Matthew Talbot Hostel in Sydney’s Woolloomooloo.
It was a call that changed everything – not just for him, but for the thousands of participants and families who have since discovered what disability support looks like when it is driven by genuine values rather than profit margins.
Since 2017, we have grown from a single phone call to supporting over 2,500 NDIS participants nationwide, and becoming Australia’s first B-Corp certified NDIS provider. Today, our purpose remains the same, empowering great futures through quality support that genuinely makes a difference.
2,500+ participants supported
Trusted by thousands of individuals
and families across Australia.
100% Australian owned and operated
Committed to supporting and strengthening the people and places around us.
B-Corp certified organisation
Australia’s first B-Corp certified NDIS
provider, independently verified as
values-driven, not just profit-driven.
National accreditation
Registered and accredited across all
states and territories with consistent
quality standards.
80% of team have lived experience
Real understanding of disability from people who have navigated the system themselves.
Years of proven expertise
Building on experience since 2017
to deliver support that genuinely empowers participants and families.
Our Values
Inclusion
At Auscare, we make space for everyone. By valuing each person’s contribution, we create stronger teams, better partnerships, and real impact for the people we support.
Collaboration
One team, mutual respect. No politics, no grandstanding. Just thoughtful communication with each other, our clients, and everyone else.
Empowerment
We back each other with support and guidance, so everyone has the opportunity to reach their potential.
Meet the team
Our team is made up of passionate professionals dedicated to making a real difference. We bring experience, empathy, and a person-centred approach to everything we do.
From Coordinators to Support Workers and administrative staff, every team member plays a vital role. What unites us all is a commitment to quality, respect for participant choice, and a genuine focus on achieving meaningful outcomes.
Max
Chairman and Founder
Jo
CEO
Jessian
Marketing Director
Joanne
Finance Manager
Michelle B
Support Coordination Manager
Karen
Auscare Assist and Compliance Manager
Michelle K
People and Culture Manager
Susan
Business Development and Innovation Manager
Aidan
Business Systems and Projects Administrator
Sarah
Compliance Officer
Teresa
Support Coordination Team Leader
Kristie
Activities Coordinator
Luke
NDIS Admin Support
Franzine
Client Engagement
Molly
Client Engagement
Rachel
Accounts Officer
Lachelle
Specialist Support Coordinator
Samantha
Support Coordinator
Cate
Support Coordinator
Key Auscare Milestones
Our journey since 2017
2017 – The beginning
A single call to help a gentleman in Woolloomooloo becomes the foundation for everything that follows.
2018 – National expansion
Services expand beyond Sydney to provide support across multiple states and territories.
2019 – Building the team
Growing our team with professionals who share our values and commitment to quality support.
2020 – B-Corp certification achieved
Becoming Australia’s first B-Corp certified NDIS provider – independently verified values-driven organisation.
2021 – 1,000 participants milestone
Supporting over 1,000 individuals and families whilst maintaining quality and personal touch.
2023 – Service diversification
Launching Social Clubs, expanding Auscare Assist, and introducing Plan Maximiser.
2024 – 2,000+ participants
Doubling our impact whilst maintaining the quality, care, and values that started with a single call.
2025 – Continued evolution
Refining our services, strengthening our team, and staying true to our values and empowering great futures.
What makes us different
We solve real problems in smart ways
Not creating services for the sake of it – building supports
that address actual participant needs.
Quality without question
National accreditation, B-Corp certification, and proven outcomes, reflecting our commitment to quality, ethics, and meaningful impact for the people we support.
Lived experience matters
80% of our team understand disability personally – bringing empathy and insight which training alone can’t provide.
Values guide decisions
Our values of Inclusion, Collaboration, Empowerment are not just wall decorations – they are decision making frameworks.
Participant choice is genuine
You choose your supports, who provides them, when and how. We listen to you and respect your choices.
Professional without being corporate
Expert support and systems without the unwelcoming transactional feel of large providers.
Our certifications
NDIS Registered
NDIS Registered Provider and compliant across all states and territories.
B-Corp Certified
Independently verified social and environmental responsibility standards.
Nationally Accredited
Meeting quality and safeguarding standards across Australia.
NDIS Quality & Safeguarding Commission Approved
Audited in line with the NDIS Practice Standards.
Join Us
For Participants
Experience the difference values driven support makes. Get in touch to discuss how we can help you achieve your goals.
Get Support
For Professionals
Join a team where exceptional people do exceptional work. Explore opportunities to make genuine impact.
Get Support
For Providers
Partner with us through Auscare Connect for compliance hosting and network support.
Get Support