What Is Specialist Support Coordination?
Specialist Support Coordination provides higher-level expertise when your situation requires more intensive support. Our Specialist Coordinators have advanced skills in managing complex disability support needs, crisis situations, and coordinating multiple providers whilst helping you build capacity for the future.
Is Specialist Support Coordination what you need?
Specialist Support Coordination helps when you are managing:
Situations that are complex or high-risk
Mental health and psychosocial disability support needs
Challenging behaviours or multiple providers needing coordination
Life transitions that need extra coordination
Complex plan navigation
Advanced expertise in handling complex NDIS situations with practical, solution-focused guidance.
Access to Specialist Services
Connect you with specialist providers who understand complex needs and deliver quality support.
Navigating through crisis
Intensive coordination that reduces crisis situations whilst building your long-term capacity.
Getting started with Specialist Support Coordination
1. Request it in your planning meeting
Specialist Support Coordination is not automatically included in your plan. You need to specifically request it at your planning or review meeting, explaining why standard coordination is not sufficient.
2. NDIA assesses complexity
They will evaluate the complexity of your situation, risk factors, number of providers involved, and whether specialist expertise is necessary for your safety and outcomes.
3. Get matched with specialist coordinator
Once approved, we will connect you with a Specialist Support Coordinator who has experience with situations like yours.
4. Intensive support begins
Your specialist coordinator provides higher-level oversight, crisis management, and multi-agency coordination whilst working toward long-term stability.
“My support coordinator has been an amazing resource. She’s continuously well-prepared, reliable, and thorough. Her diligence has seen us move forward in significant ways.”
– Alan C., Support Coordination Client
Need Specialist Support Coordination? Send us your enquiry
FREQUENTLY ASKED QUESTIONS
How is Specialist Support Coordination different from regular Support Coordination?
Specialist Support Coordination involves higher-level expertise for complex situations, more intensive contact hours, and advanced skills in crisis management, multi-agency coordination, and specialist disability areas.
Can I get funding for Specialist Support Coordination?
Specialist Support Coordination must be requested at your planning meeting. The NDIA assesses whether your situation requires this higher level
of support based on complexity, risk factors, and support needs.
How much funding can I expect?
Specialist Support Coordination typically receives higher hourly allocations than standard coordination due to the intensive nature of support required. Exact hours depend on your individual circumstances.
What happens when my situation stabilises?
As your capacity grows and situations stabilise, support may transition from Specialist to standard Support Coordination, with the goal of building your independence over time.
Can I change Specialist Support Coordinators?
Yes, you can change coordinators at any time during your plan period if the relationship isn’t working for you.
What to expect from your Auscare Specialist Coordinator
Advanced expertise in complex situations
Coordinators with specialist training, experience managing high-risk cases, and proven problem-solving skills.
Proactive crisis prevention
Identify potential issues early, put preventative strategies in place, and respond quickly when situations escalate.
Multi-agency coordination
Skilled at bringing together NDIS providers, health services, housing, justice, and other agencies effectively.
Intensive support when you need it
Higher contact hours during critical periods, then gradual reduction as stability improves and your capacity grows.
Trauma-informed approach Understanding of how trauma impacts behaviour and support needs, with practices that prioritise safety and trust.
Building toward independence
Even with complex needs, the goal remains building your skills and confidence to manage supports more independently over time.
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