At Auscare Support, we have always believed that everyone deserves access to care that truly fits their life. For years, we have been proud to walk alongside Australians living with disability, helping them navigate the NDIS and connect with the support they need to live well and independently. Today, we are thrilled to share some exciting news that means we can do even more for even more Australians.

We have built our reputation on one thing: genuinely understanding the people we support. Our team of dedicated Support Coordinators and Specialist Support Coordinators across the country have spent years doing the hard work of cutting through complexity, connecting people with the right services, and making sure nothing falls through the cracks.

That commitment does not stop at a diagnosis or an age bracket. We see the full picture of a person’s life, and we believe everyone deserves that same level of care and advocacy, whether they are navigating the NDIS or finding their way through the aged care system.

That is exactly why we are so proud to announce our partnership with Trilogy Care, Australia’s fastest growing Support at Home provider, to deliver Aged Care Coordination services to older Australians.

If you know Auscare Support, you know that we do not do anything by halves. Our approach to NDIS Support Coordination has always been about more than ticking boxes. It is about listening, understanding, and working hard to make sure the people we support feel confident, informed and genuinely cared for.

Aged Care Coordination is a natural extension of that. Older Australians navigating the Support at Home program face many of the same challenges our NDIS clients do: a complex system, lots of moving parts, and a real need for someone in their corner who knows what they are doing. That is where we come in.

By partnering with Trilogy Care, we are able to offer a truly end-to-end experience for older Australians and their families. Here is what that looks like in practice:

Auscare Support brings its expertise in coordination and connection, sourcing care workers and services that are the right fit for each individual client and making sure everything runs smoothly on the ground.

Trilogy Care manages the Support at Home plan behind the scenes, taking care of:

– Care coordination and ongoing support planning
– A dedicated care partner for every client
– Financial and funding management, including invoice payments and reimbursements
– Compliance and background checks on all service providers
– Access to experienced clinical nursing support

Together, we cover every corner of the journey, so clients and their families can focus on what matters most: living well at home.

This service is for older Australians who want to remain living independently at home and are accessing or looking to access funding through the Support at Home program. It is also for families who want peace of mind knowing their loved one has a professional, caring team looking after every detail of their support.

Whether you are just starting to explore your options or are ready to get the ball rolling, our team is here to help make the process as simple and stress-free as possible.

We have made the process straightforward from the very first conversation:

Talk to us – Reach out to Auscare Support or Trilogy Care to discuss your care needs. Our team will walk you through the Support at Home process and answer any questions you have.

Care planning – We will review your needs together and build a personalised care plan and budget that works for you.

Perfect match – Auscare Support will source care services tailored specifically to you and your lifestyle.

Get started – Your care services begin, with Trilogy Care managing your plan and Auscare Support making sure everything is running as it should.

This partnership is a reflection of who we are and where we are headed. As Auscare Support continues to grow, our commitment to delivering ethical, person-centred support remains at the heart of everything we do. We are incredibly proud of the work our team does every day, and we cannot wait to bring that same energy and dedication to the older Australians we will now have the privilege of supporting.

If you or someone you love could benefit from Aged Care Coordination, we would love to hear from you.

Contact Us
📞 1800 940 515
🌐 auscaresupport.com.au
✉️ [email protected]

Or reach out to our partners at Trilogy Care:
📞 1300 459 190
🌐 trilogycare.com.au
✉️ [email protected]