Work
with us

Auscare Support

Handbook

Find out the skills, qualifications you need, and other responsibilities, to successfully apply for a Support Coordinator job with Auscare Support.
I want to

Become a Support Coordinator with Auscare Support

Work flexibly and autonomously as you assist NDIS participants with building capacity and achieving their goals. Create and manage your own case load and operate as an independent contractor while you enjoy structure and daily assistance from the Auscare Support team.

We want you
I’m looking for a job offering

Autonomy, flexibility, ongoing support, and great people

As an independent contractor in Support Coordination, you will enjoy:

Excellent
remuneration

Enjoy great remuneration, including a competitive hourly rate of up to $65 per hour.

Excellent
benefits

Take advantage of our healthy living resources

Flexible
working hours

Work to your own schedule and from where you want, whether it’s from home or elsewhere.

Professional
development

Receive professional development in your field and opportunities to grow and expand on your existing skillset.

Work-life
balance

Finally achieve the work-life balance you’ve been trying to find since you began your career.

Real
people

We are real people and we are awesome. Join us and make us more awesome!

Am I right for Support Coordination as an independent contractor?

Take the Support Coordination quiz

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Max – Auscare Support

"I dropped everything and drove an hour to help him. I was able to talk to him and get to know him as a person”

I need to understand

How the team will support me as a
Support Coordinator

Our engagement process

If you’re a Support Coordinator, our engagement process take 30 days, on average, to complete. Our support team will assist you at every step.

Why I made the switch
to Auscare Support

LIJA TAYLORIndependent Contractor - Support Coordinator

I joined the Auscare team in late 2019. I had been working in the disability sector for the past 7 years and had experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes. My son has Muscular Dystrophy and I understand the challenges that both NDIS participants and their families face on a daily basis. I have always wanted to be able to help people.

I enjoyed the work that I had been doing and seeing the positive outcomes achieved for participants, however, I wanted to have more flexibility in terms of being able to spend time with my son. When I discovered the opportunity to join Auscare Support as an Independent Contractor providing Support Coordination services, I was very excited.

The whole engagement process was explained clearly to me. Shortly after my interview, I was offered the position. I signed the contract and went through the induction phase where I received training on Auscare Support’s policies and procedures, systems and service delivery methodology, ‘The Auscare Way.’

The most daunting part of the experience was my concern over transitioning from being an employee to an independent contractor working from home. There are things you need to consider such as tax implications and superannuation contributions, but my accountant was able to assist me with my enquiries and the process of applying for an ABN was simple. The change of work environment took a while to get used to, but I connect with other Support Coordinators regularly via video conference, phone and email.

Since starting with Auscare Support, I have relished the autonomy that I have in terms of building the client base in a new region (Greater Western Sydney) and I have been fully supported with marketing materials and administrative support when I have had any questions or concerns. Auscare Support’s partnership with DSC has also provided me with ongoing training. This training ensures that I keep up-to-date with the ever changing rules and regulations of the NDIS so I can provide my clients with the best Support Coordination service.

I am very happy with the decision I made to join Auscare Support. I have more time to spend with my son, I am playing a part in building the business and I enjoy assisting my clients to maximise the outcomes and goals of their NDIS Plan.

If you are interested in joining our team as an Independent Support Coordinator, I highly recommend that you click on the ‘Apply Now’ button at the top of this page. Alternatively, you can call our support team to have an initial discussion about the role in more detail.

I need to know, more about Plan Management

Our executive, HR, plan managers, sales and marketing and support staff are based in the Southern Highlands of NSW. Our team of Support Coordinators work remotely and are located across Australia and embedded in their local communities.

Regardless of role, we like to contract people who have either worked in the disability sector, have a connection with the industry or have a strong wish to work with people with disabilities.

We prioritise compassion, kindness, empathy, responsiveness and individuals who thrive on achieving outcomes.

A valid NDIS Worker Screening check and a current Working with Children check, if working with children, are also mandatory for all employees and contractors. (Permits can differ by state).

Since our Support Coordinators work flexibly and remotely, we need people who can operate autonomously. Individuals who are mature and capable of managing their own time and goals tend to thrive at Auscare Support.

Our Support Coordinators need to enjoy the challenge of navigating the sometimes-complex NDIS while supporting their clients, who often face challenges accessing scarce provider resources.

Previous experience as a Support Coordinator is preferred, however experience within the NDIS landscape, disability services, community services and lived experience are helpful.

Being skilled at managing client budgets is also important for our Support Coordinators and possessing strong analytical and problem-solving abilities is a must.

Our recruitment process for Support Coordinators is a little more involved, taking about 30 days to complete.

You need to fill in an application form, which involves answering specific selection criteria. We use this to shortlist applicants before we schedule a Zoom meeting.

You will be interviewed over Zoom by our coaching panel, followed by reference checks. If you are successful, you will sign contracts and receive onboarding.

Our onboarding process for all roles includes completing an NDIS education module; training on systems and procedures and marketing. You will receive ongoing support from managers and coaches dedicated to your development and building your skills.

If you work at head office, which includes those who are part of the executive team, HR, sales and marketing, support staff and plan managers, you will be a PAYG employee.

Our Support Coordinators work remotely and flexibly and are independent contractors.

Many of our Support Coordinators have come from other businesses that log billable hours throughout the day, creating pressure, stress and sometimes unachievable KPIs.

Many join Auscare Support to remove this stress and choose independence. They set their own goals and achieve these in the hours that they choose. (You do need to work for a minimum of 15 hours per week).

At the same time, they receive the support and training that comes with working for an established (and fantastic) organisation while earning rates that are higher than industry standard.

You need to have public liability and professional indemnity insurance and provide a Certificate of Currency to Auscare Support to work as a Support Coordinator.

You can purchase this insurance from a number of businesses, including us!

In January 2019, Auscare Support, in partnership with MyCareSpace, launched an industry-first insurance product in Australia for independent Support Coordinators working in the disability sector.

The new NDIS Independent Support Coordinator insurance policy provides independent Support Coordinators with protection against claims that may be made against them for personal injury or property damage or provision of misleading advice.

To find out more or to apply online for instant cover: https://mycarespace.com.au/resources/find-insurance

If you’re a Support Coordinator with Auscare Support, you will need:

  • A current ABN

  • Public liability and professional indemnity insurance coverage.

  • Your own laptop and mobile phone with reliable internet.

  • Your own vehicle for transport.

  • A current NDIS Worker Screening Check.

  • A current Working with Children check (if you work with children).

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