Support Coordinator

Plan Manager

Budget Builder

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Franzine White

Joseph Lyons
Marketing & Communications Manager – Support  Coordination

Started with Auscare Support:
Since October 2019, initially in the dual role as a Marketing Consultant and Support Coordinator. I became a full-time employee on 1 July 2020.

What I do:  
I work with the Support Coordination coaches and the Recruitment and Support Coordination teams to develop strategies to recruit experienced Support Coordinators in high demand areas and to increase the number of Support Coordination clients Auscare Support has across the country.

I also work closely with each Support Coordinator to develop an individual marketing plan to provide them with the support they need to increase their client base.

I am responsible for developing a wide range of content, including blog articles and client stories; managing the webinar series and I attend expos and events to connect with NDIS participants and providers.

Unique skills:
I am analytical and strategically-minded, but I am also creative and explore innovative ways to present the services we offer.

Previous experience: 
I have experience working for both commercial businesses and not-for-profit organisations in the disability sector. This experience has given me some unique insights into the different ways Auscare Support can provide excellent service to our clients. 

My time working as a Support Coordinator has provided me with intimate knowledge of the challenges NDIS participants and carers face and how Auscare Support services have helped them to not only overcome these challenges, but to achieve their goals.

Other interesting roles:
I have served as a board member with PCYC Southern Highlands and 92.5FM Music FM. During my time at Music FM, I co-hosted a morning show that featured interviews with well known local and international bands and solo artists. I launched an evening program that featured interviews with local musicians and singers with a disability. After mentoring this talented group, many of them went on to host their own programs independently which was the main goal of this project.

I have just been appointed President of the P & C Committee at Primbee Public School.

What’s Auscare Support like?
The team at Auscare Support is fantastic. Working with people from different backgrounds is brilliant from both a personal and professional perspective. Everyone is dedicated to doing their job to the highest possible standard and contributing to the high service standards we set for our clients. I am passionate about what I do. I take great pride in the work that I produce to promote the business and how our amazing team delivers on what we promise to do: ‘To empower great futures for our clients and their families.’

Life outside: 
I enjoy exploring new places with my wife and three kids. I enjoy listening to music, watching movies, reading and supporting the St.George Illawarra Dragons and Liverpool Football Club.

To sum me up:
I am community minded, family-focused and passionate about the work that I do. 

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