Support Coordination

Support Coordination

Handbook

We take the time to understand your situation and build your capacity and confidence, which includes designing your plan and connecting you with the community.
I´m looking for

A Support Coordinator
who understands me

Your Support Coordinator will listen, think creatively and work hard to make things happen to help you navigate the NDIS. This will help you make the most of your funding and live your best life.

You can rely on your Support Coordinator to:

Undertand
your aspirations

Really take the time to work through your unique goals and needs.

Choose
the right supports

Help you understand and implement the right services and supports.

Connect
you with services

Connect you with your community, mainstream and government services.

Prepare
you for reviews

Help you prepare for your review, identifying barriers, resolving issues and planning ahead.

Recieve
your calls

Provide you with their mobile number and be available, as agreed.

Develop
your independence

Help develop your practical skills and capacity so you’re as independent as possible.

Find a

Local Support Coordinator

Find a Support Coordinator in your area

  • Adelaide SA
    • Adam Webster
    • Kirsty Bonner
    • Tori Cottle
    • Kate Johnson
  • Albury & Wodonga NSW/VIC
    • Amanda Dickason
  • Far North Coast NSW
    • Megan Perrin
    • Debra Simpson
    • Catherine Costello
  • Illawarra NSW
    • Laura Stewart
  • Orana/Far West/Central West NSW
    • Monica Perrie
  • South Coast NSW
    • Krysten Taylor
  • Southern Highlands/Southern Tablelands NSW
    • Myriam Kadow
    • Dianne Wallace
    • Jackie Schenk
  • Sydney NSW
    • Nicholas Browne
    • Lianne Solomons
    • Tanya Pisk
    • Lachelle Uzcategui Gaymon
    • Anna Burnett
  • Western/South West Sydney NSW
    • Ula Llewellyn
    • Cassandra Teuma
    • Lija Taylor

Support Coordinator

Mellissa Radford

Support coordinators

Being able to make things easier and taking away some of the worry from peoples lives are other reasons why Mellissa became a Support Coordinator.

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Laura Stewart

Support coordinators

Laura has worked in the disability sector for three years. She has a background in Plan Management and also worked in an administrative role for an Early Invervention centre.

Read more

Lija Taylor

Support coordinators

Lija started her career in the disability sector seven years ago. She has experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Read more

Dianne Wallace

Support coordinators

She has worked in a wide variety of roles, including occupational therapist, social planner, manager, educator with diverse disability organisations, and as a trainer, consultant, and coach in her own business.

Read more

Catherine Costello

Support coordinators

Catherine has 10 years of experience in the disability sector. She has worked as a Vocational Education Coordinator, a Well-being Consultant, an Inclusion Consultant, a Secondary Education Teacher, and a Careers Adviser.

Read more

Amanda Dickason

Support coordinators

Amanda has worked in several roles during her career in the disability sector. She has experience working as a Disability Support Worker, a Youth Mental Health Support Worker in a residential rehabilitation setting, a Community Mental Health Practitioner and as a Support Coordinator.

Read more

Tanya Pisk

Support coordinators

She has held many administrative roles ranging from receptionist, ward clerk and transcriber. Tanya has also worked with the Family Advocacy team at a large disability services provider.

Read more

Megan Perrin

Support coordinators

After starting her career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), Megan moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

Read more

Kirsty Bonner

Support coordinators

Kirsty has a Bachelor of Science and has extensive experience working in the Health Science field, primarily sleep apnoea.

Read more

Myriam Kadow

Support coordinators

Myriam has worked as an Employment Advisor and as a Mental Health Coordinator. She has also been responsible for conducting a program that assisted care recipients to apply for NDIS funding.

Read more

Adam Webster

Support coordinators

The most rewarding part of Adam’s job is that he is able to meet a diverse range of people and help them to improve the quality of their lives.

Read more

Mandy Beams

Support coordinators

Mandy moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion which has helped improve and change people’s lives.

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Cassandra Teuma

Support coordinators

Cassandra has both professional and personal experience of the NDIS. She is the mother of a beautiful daughter who is autistic.

Read more

Ali Dibbs

Support coordinators

Ali commenced her career in the disability sector five years ago after working in marketing, banking, and insurance. She hasn’t looked back!

Read more

Sandra Cartwright

Support coordinators

She has been working in the sector for over two decades and has held a variety of positions, including Support Worker, Teacher’s Aide, Team Leader, and Service Design Coordinator.

Read more

Ula Llewellyn

Support coordinators

Ula has over 25 years of experience working in the disability sector. Ula was an Official Community Visitor for the NSW Ombudsman, advocating for people with disabilities living in residential care.

Read more

Deborah Miles-Howe

Support coordinators

Deborah has worked as a volunteer, a support worker, house supervisor, disability program manager, and NDIS client services manager. She enjoys working with people and her experience in all of these roles has provided her with the skills to assist her clients to build their capacity and to achieve their goals.

Read more

Monica Perrie

Support coordinators

What I do: I work hard to support my NDIS participants to get the most out of their NDIS plans, utilise their funding to the fullest, and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into Supported Independent Living (SIL) accommodation, and possibly into Specialist Disability Accommodation (SDA).

Read more

Lianne Solomons

Support coordinators

What I do: I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, however rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

Read more

Lachelle Uzcategui Gaymon

Support coordinators

What I do: As a Support Coordinator, I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Read more

Nicholas Browne

Support coordinators

What I do: I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Read more

Tori Cottle

Support coordinators

What I do: I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to build help build confidence and capacity. I pride myself on being able to think outside the box.

Read more

Kate Johnson

Support coordinators

What I do: I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

Read more

Karina Lindsay

Support coordinators

What I do: I provide Support Coordination to people with NDIS plans in the Port Macquarie and surrounding districts, helping them achieve the goals set out in their plan.

Read more

Jackie Schenk

Support coordinators

What I do: I assist clients with getting the most out of their NDIS plans. Unique skills: I have a background in IT and have completed half of my degree in psychology. A lot of these skills come in handy still, with working remotely, clients accessing technology supports and understanding motivation, emotion and lifespan development.

Read more

Frances Stark

Support coordinators

What I do: I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.

Read more

Debra Simpson

Support coordinators

What I do: I help clients reach their goals and build confidence and skill in their daily life. Unique skills: I have an ability to know where things need to go and see opportunities.

Read more

Anna Burnett

Support coordinators

What I do: I enable participants to maximise the use of their NDIS funding to help them achieve their goals. Unique skills: I offer compassion, honesty and first-hand experience dealing with the NDIS as a parent of a child with a disability.

Read more

Adelaide SA

Adam Webster

Support coordinators

The most rewarding part of Adam’s job is that he is able to meet a diverse range of people and help them to improve the quality of their lives.

Read more

Kirsty Bonner

Support coordinators

Kirsty has a Bachelor of Science and has extensive experience working in the Health Science field, primarily sleep apnoea.

Read more

Tori Cottle

Support coordinators

What I do: I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to build help build confidence and capacity. I pride myself on being able to think outside the box.

Read more

Kate Johnson

Support coordinators

What I do: I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

Read more

Albury & Wodonga NSW/VIC

Amanda Dickason

Support coordinators

Amanda has worked in several roles during her career in the disability sector. She has experience working as a Disability Support Worker, a Youth Mental Health Support Worker in a residential rehabilitation setting, a Community Mental Health Practitioner and as a Support Coordinator.

Read more

Far North Coast NSW

Megan Perrin

Support coordinators

After starting her career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), Megan moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

Read more

Debra Simpson

Support coordinators

What I do: I help clients reach their goals and build confidence and skill in their daily life. Unique skills: I have an ability to know where things need to go and see opportunities.

Read more

Catherine Costello

Support coordinators

Catherine has 10 years of experience in the disability sector. She has worked as a Vocational Education Coordinator, a Well-being Consultant, an Inclusion Consultant, a Secondary Education Teacher, and a Careers Adviser.

Read more

Illawarra NSW

Laura Stewart

Support coordinators

Laura has worked in the disability sector for three years. She has a background in Plan Management and also worked in an administrative role for an Early Invervention centre.

Read more

Orana/Far West/Central West NSW

Monica Perrie

Support coordinators

What I do: I work hard to support my NDIS participants to get the most out of their NDIS plans, utilise their funding to the fullest, and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into Supported Independent Living (SIL) accommodation, and possibly into Specialist Disability Accommodation (SDA).

Read more

South Coast NSW

Krysten Taylor

Head office

What I do: I establish links between participants and service providers, resolve complex issues, engage in higher level interagency liaison for complex cases as well as one-off project research.

Read more

Southern Highlands/Southern Tablelands NSW

Myriam Kadow

Support coordinators

Myriam has worked as an Employment Advisor and as a Mental Health Coordinator. She has also been responsible for conducting a program that assisted care recipients to apply for NDIS funding.

Read more

Dianne Wallace

Support coordinators

She has worked in a wide variety of roles, including occupational therapist, social planner, manager, educator with diverse disability organisations, and as a trainer, consultant, and coach in her own business.

Read more

Jackie Schenk

Support coordinators

What I do: I assist clients with getting the most out of their NDIS plans. Unique skills: I have a background in IT and have completed half of my degree in psychology. A lot of these skills come in handy still, with working remotely, clients accessing technology supports and understanding motivation, emotion and lifespan development.

Read more

Sydney NSW

Nicholas Browne

Support coordinators

What I do: I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Read more

Lianne Solomons

Support coordinators

What I do: I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, however rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

Read more

Tanya Pisk

Support coordinators

She has held many administrative roles ranging from receptionist, ward clerk and transcriber. Tanya has also worked with the Family Advocacy team at a large disability services provider.

Read more

Lachelle Uzcategui Gaymon

Support coordinators

What I do: As a Support Coordinator, I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Read more

Anna Burnett

Support coordinators

What I do: I enable participants to maximise the use of their NDIS funding to help them achieve their goals. Unique skills: I offer compassion, honesty and first-hand experience dealing with the NDIS as a parent of a child with a disability.

Read more

Western/South West Sydney NSW

Ula Llewellyn

Support coordinators

Ula has over 25 years of experience working in the disability sector. Ula was an Official Community Visitor for the NSW Ombudsman, advocating for people with disabilities living in residential care.

Read more

Cassandra Teuma

Support coordinators

Cassandra has both professional and personal experience of the NDIS. She is the mother of a beautiful daughter who is autistic.

Read more

Lija Taylor

Support coordinators

Lija started her career in the disability sector seven years ago. She has experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Read more

Get started with us today

I need to understand

How Auscare Support is different

Our outstanding Support Coordinators are backed by robust systems and processes. Appropriately qualified, they are given space to be creative and are trained to guide participants with confidence. Here’s the Auscare Support difference:
The top 5 ways we try harder

I need to know more about Support Coordination

A Support Coordinator will help you make the most of your NDIS funds and work towards your goals once your budget has been approved.

You might need short-term assistance with identifying and managing supports, or long-term assistance that includes coordinating providers, signing service agreements and becoming more independent. You may even require specialised management of your needs.

Your Support Coordinator will help you to find the providers that best fit your needs and offer the right level of support for your requirements today. Over time, they will work towards boosting your skills and confidence.

The goal is to facilitate your enjoyment of an ordinary community life while growing your capacity.

There are three levels of Support Coordination, each designed to meet different levels of need. The level you are funded for will be outlined in your plan.

  1. Support Connection
  2. Coordination of Supports
  3. Specialist Support Coordination

In putting your plan into action, your Support Coordinator will:

  • Use their training and local knowledge to offer you a broad choice of providers and solutions.
  • Allow you control over the supports you receive, including how and when you receive them.
  • Manage service delivery, including setting up Service Agreements.
  • Work with you to monitor your progress, continuously refining and reviewing.
  • Help prepare you for reviews of your NDIS plan and report to the NDIA.

Support Coordination is not automatically included in your NDIS budget, so you will have to request it at your NDIS Planning Meeting.

Whether it’s your first or fifth meeting, the NDIA will determine whether Support Coordination is ‘reasonable and necessary’ when assessing your eligibility.

When evaluating if Support Coordination is suitable for you, the NDIA will take into account how new you are to the NDIS and if you need to build confidence and skill to manage the complexities of the system.

The informal assistance you already have in place (like family) will come into play as will any major changes you’re going through, including big life transitions or changes to accommodation. Other complex needs you might have will also be considered.

Since the NDIA wants you to build your skills and confidence, as these increase over time, your level of Support Coordination should decrease.

As a result, Support Coordination is not offered on an ongoing basis, but is funded plan by plan.

Heading into your Planning or Plan Review meeting, you should be prepared to detail how Support Coordination will help you keep building capacity and achieve your goals. It’s important that you’re armed with the documentation and details you need to present your case.

As a general rule, you could expect to receive 1-9 hours of funding per month for Support Coordination, depending on your level of need.

The great news is, you get additional funds to cover the cost of Support Coordination, which means it doesn’t eat into the funding you have available for other services and supports.

If you’d like to change Support Coordinators mid Plan Review, you don’t need to consult the NDIS. You just need to double check the service agreement you have with your current provider to understand their notice period, inform them of your intentions, and make the switch.

There are 3 levels of Support Coordination that can be included in your plan, and the level you are funded for will be outlined.

  1. Support connection
    Designed to increase your capacity to connect with informal, community and funded supports.
  2. Coordination of supports
    Focuses on building the skills to understand and implement your plan. A Support Coordinator will assist you with choosing providers who will deliver supports best suited your needs and requirements. They also help you maintain relationships with providers, increase your independence and manage service delivery.
  3. Specialist support coordination
    Designed specifically for participants requiring a higher level of support, where there are additional or complex needs or high-level risks. Your Specialist Support Coordinator will normally be an experienced practitioner like a psychologist or social worker.

Your planner will assess your full situation to determine what level of support is reasonable and necessary for you to achieve your goals.

Support Coordination and Plan Management are similar in that they both assist you with making the most of your NDIS budget, but they differ in some key respects.

Your Support Coordinator will assess your situation and goals, interpret your plan and work out what combination of providers are the best fit for your needs.

They will also help build connections with providers, community and government networks to assist you with living a more fulfilled life. But they don’t look after the financial side of things.

Plan Managers are the ones who sort out your finances – they’re like your own NDIS bookkeeper.   

Invoices from your providers are received and paid by your Plan Manager. Plan Managers also claim your funds from the NDIS portal and will provide you with a snapshot of where you are at.

Both Plan Management and Support Coordination are funded by the NDIS and you need to ask for both in your planning meeting. With Support Coordination, you need to prove that it is ‘reasonable and necessary’ for you to build your capacity and meet your goals.

With Plan Management, there are no conditions for funding and there’s a good chance that you’ll receive it, if you ask for it in your planning meeting.

You can receive funding for Support Coordination and Plan Management in the one plan. Since your Support Coordinator and Plan Manager offer complementary services, they can work closely to ensure that most of your bases are covered in bringing your plan to life.

While Plan Management allows you to access both registered and non-registered providers, giving you choice and opportunity, it doesn’t, however, help you choose the right provider, that’s the role of your Support Coordinator.

There are three types of support budgets that may be funded as part of your NDIS plan. They are your:

  1. Core Supports Budget.
  2. Capacity Building Supports Budget.
  3. Capital Supports Budget.

Since the objective of your Support Coordinator is to help you build your independence and skills (ie. Your capacity), Support Coordination falls under your Capacity Building Supports Budget.

Your Support Coordination budget is approved during the plan review process and is a set, annual number of hours. It is created for your Support Coordinator to help you action your plan.

Your Capacity Building Supports Budget can only be used to purchase approved, individual supports. These might also include:

  • Improved Living Arrangements: Support to help you find the right place to live and to keep it well maintained.
  • Increased Social and Community Participation: development and training to increase your skills so you can participate in community, social and recreational activities.
  • Finding and Keeping a Job: employment-related support, training and assessments that help you find and keep a job.
  • Improved Relationships: support for developing positive behaviours and interactions with others.
  • Improved Health and Wellbeing: exercise or diet advice to manage the impact of your disability. (Memberships are not funded as part of this).
  • Improved Learning: training advice to help you move from school to further education.
  • Improved Life Choices: Plan Management to help you manage your plan, funding and paying for services.
  • Improved Daily Living: Assessment, training or therapy to help increase your skills, independence and community participation.

Unlike your Capacity Building Budget, Your Core Supports Budget is designed to assist you with everyday living.

This can include assistance with daily needs around the house; consumables; participation in social and community activities and transportation.

Your Capital Supports Budget could include higher-cost assistive technology (lower cost normally falls under Core Support) and home modifications.

When it comes to funded supports, the non-NDIS-related assistance from family, friends and other community and government services do not fall under any of these support categories.

People who can assist you with reaching your goals could come from your informal networks like family and friends, or local community and government organisations that are independent of the NDIS.

Supports can also include registered and non-registered NDIS-providers, both individual and organisational, which are covered by your NDIS budget.

Local knowledge is key when it comes to finding the right supports, so your NDIS Local Area Coordinator or Early Childhood Early Intervention manager are an excellent starting point.

Word-of-mouth is also an important tool for building out your support network.

Support Coordinators are a great resource when it comes to actioning your plan. The best Support Coordinators have extensive knowledge of the disability and community sectors in their local area, which helps open up choice and possibility for you.

Not only do they find imaginative, local solutions for turning your plan into a working roadmap for reaching your goals. They have first-hand experience with a broad range of local providers and can help you choose those who are the best quality and who are also free to see you.

A great Support Coordinator will help identify the people already in your orbit who can support you, as well as local community and government organsiations who you may or may not have accessed yet.

Like Support Coordinators, Budget Builders also can also advise on the best local providers to help you action your plan.

When it comes to finding the right providers, you can conduct your own ‘desktop research’, like searching google, or can visit the NDIS provider pages to find lists of registered providers: https://www.ndis.gov.au/participants/working-providers/find-registered-provider

There are also disability sector groups that have their own listings like Karista, Clickability and MyCareSpace.

The important thing to know is that if you’re Self-Managed or Plan Managed, you can choose non-registered providers.

But if you’re Agency Managed, you can only choose registered providers.

A support, or service provider, is a business or organisation that delivers funded services.

These can include not-for-profits or charities, companies including sole traders, or other type of businesses. Those who are registered with the NDIS are called ‘NDIS registered providers’.

There are close to 18,000 providers registered across Australia. Registering can be a time consuming and expensive process, so even though it’s an option for all providers to become NDIS registered, some choose not to.

Many businesses are new or quite small and it doesn’t make sense for them to register, but they may still bring passion, commitment and quality services to the lives of people with disabilities.

The tangible difference between registered and non-registered providers is that those who are registered can claim their invoices with the NDIS directly.

If you are Self Managed, you will need to pay unregistered providers direct and claim the funds back from the NIDS through the NDIS portal.

If you are Plan Managed, the invoice gets sent directly to your Plan Manager, and they claim the funds from the NDIS and pay your provider directly.

If you are Agency Managed, you can only use NDIS registered providers.

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Vanessa Geange – Logan’s Support Coordinator

"He needed an intensive block of support up front, which he’d never had."

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Our mission:

To empower great futures for our clients and their families.

Auscare Support is an NDIS registered provider, specialising in Plan Management,
Support Coordination, Budget Builder and finding the best support staff to assist you in achieving your goals.

We enable you to implement your NDIS plan in a way most suited to you and your unique situation.

Client charter

We promise that when you interact with us, whether you’re a client, provider or anyone else, that we uphold the below values.

Integrity

We will communicate and interact honestly and openly, and will follow through on our promises

Transparency

We will be transparent with our fees and charges. You will understand any costs or fees clearly and in advance.

Openness

If you contact us about our services we will truly listen and it will be brought to the attention of our leaders.

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