Support Coordination Services

Support Coordination

Handbook

We take the time to understand your situation and build your capacity and confidence, which includes designing your plan and connecting you with the community.

Download

I´m looking for

A Support Coordinator
who understands me

Your Support Coordinator will listen, think creatively and work hard to make things happen to help you navigate the NDIS. This will help you make the most of your funding and live your best life.

You can rely on your Support Coordinator to:

Find a

Local Support Coordinator

Find a Support Coordinator in your area

Adelaide SA
- Kirsty Bonner
- Tori Cottle
- Kate Johnson
Albury & Wodonga NSW/VIC
Far North Coast NSW
- Megan Perrin
- Debra Simpson
- Catherine Costello
Illawarra NSW
Orana/Far West/Central West NSW
- Monica Perrie
South Coast NSW
- Krysten Taylor
Southern Highlands/Southern Tablelands NSW
- Jackie Schenk
Sydney NSW
- Nicholas Browne
- Lianne Solomons
- Tanya Pisk
- Lachelle Uzcategui Gaymon
- Anna Burnett
Western/South West Sydney NSW
- Ula Llewellyn
- Lija Taylor

Support Coordinator

Kim Garlick

Support coordinators

Location: Ballarat & the Northern and Western suburbs of Melbourne

I provide Specialist Support Coordination to adults whose needs might be a little more complex, including helping them to build skills and connecting them with formal, community and funded supports.

Cassandra Teuma

Support coordinators

Location: Western Sydney & Hawkesbury area

I offer individualised and person-centred support to my clients. I love to help them build capacity, and support them to exercise choice and control as I assist them with achieving their goals.

Laura Stewart

Support coordinators

Location: Macarthur region, NSW

I connect participants to their providers, goals, community and their own ability to build capability to maintain these. This in turn ensures participants can then feel and be aligned with their achievements and the small or big steps that make a plan.

Mellissa Radford

Support coordinators

Location: Launceston, TAS

I work with NDIS participants to help implement their plans and link with mainstream and community supports to help them work towards achieving their goals. Assisting participants to build capacity and independence is a very rewarding part of my role.

Lija Taylor

Support coordinators

Location: Baulkham Hills, South West Sydney, NSW

My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.

Catherine Costello

Support coordinators

Location: Byron Bay, NSW

I assist people to receive the supports they need to achieve positive outcomes and achieve the goals set out in their NDIS plan. I help them to make their plan come to life.

Tanya Pisk

Support coordinators

Location: Waterloo

I connect participants to services within the community, including crisis support. I also make sure that I connect with my clients weekly to see how they are going and assist them to fulfil their goals using their allocated funding in the best ways possible.

Megan Perrin

Support coordinators

Location: Ballina, Far North Coast, NSW

I support people and help build capacity to understand their plan and get the best out of it while planning for the next one. The most rewarding part of my role as a Support Coordinator is seeing clients achieve their goals.

Kirsty Bonner

Support coordinators

Location: Adelaide Central

I support my clients to enable them to be happy in their lives. This includes helping maximise their budget usage and find therapists, activities and supports that are aligned with their goals. I also assist them with preparing for reviews.

Mandy Beams

Support coordinators

Location: Gold Coast, QLD

I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living.

Ali Dibbs

Support coordinators

Location: Newcastle, NSW

I support my clients by guiding them and their families through the NDIS journey to achieve their vision of a truly meaningful life. I help them tap into well-suited services and supports that offer new experiences and make life a little easier.

Ula Llewellyn

Support coordinators

Location: Moorebank, South-West Sydney, NSW

I value empowering people with information and improving access to supports they require to reach their goals and have a fulfilling and inclusive life. I enjoy working with them as a team to improve their quality of life.

Monica Perrie

Support coordinators

Location: Parkes NSW

I work hard to support my NDIS participants to get the most out of their NDIS plans, fully utilise their funding and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into appropriate accommodation.

Lianne Solomons

Support coordinators

Location: Kingsford, Sydney

I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, but it’s also rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

Lachelle Uzcategui Gaymon

Support coordinators

Location: Inner West Sydney

I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Nicholas Browne

Support coordinators

Location: Kirribilli, Sydney NSW

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Tori Cottle

Support coordinators

Location: South Australia

I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to help build confidence and capacity.

Krysten Taylor

Support coordinators

Location: Milton, Shoalhaven NSW

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

Kate Johnson

Support coordinators

Location: South Australia

I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

Karina Lindsay

Support coordinators

Location: Laurieton NSW – near Port Macquarie

I assist participants with understanding their NDIS plans and the supports they need, working effectively with people to achieve their goals.

Jackie Schenk

Support coordinators

Location: Taralga, but I cover the Goulburn/Oberon regions

The most rewarding part of my role as a Support Coordinator is being part of my client’s journeys, assisting them to maximise their NDIS plans and helping them to achieve their goals.

Frances Stark

Support coordinators

Location: Melbourne

I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.

Debra Simpson

Support coordinators

Location: Ocean Shores

My greatest joy is connecting with people. I help clients to build confidence and skill in their daily life to help them to reach their goals. I love to assist others and make the most of the opportunities available in their community.

Anna Burnett

Support coordinators

Location: Sydney

I enable participants to maximise the use of their NDIS funding to help them achieve their goals. I work closely with my clients to find and connect them to the service providers best suited to meet their needs.

Adelaide SA

Kirsty Bonner

Support coordinators

Tori Cottle

Support coordinators

I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to help build confidence and capacity.

Kate Johnson

Support coordinators

I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

Albury & Wodonga NSW/VIC

Far North Coast NSW

Megan Perrin

Support coordinators

Debra Simpson

Support coordinators

Catherine Costello

Support coordinators

I assist people to receive the supports they need to achieve positive outcomes and achieve the goals set out in their NDIS plan. I help them to make their plan come to life.

Illawarra NSW

Orana/Far West/Central West NSW

Monica Perrie

Support coordinators

South Coast NSW

Krysten Taylor

Support coordinators

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

Southern Highlands/Southern Tablelands NSW

Jackie Schenk

Support coordinators

The most rewarding part of my role as a Support Coordinator is being part of my client’s journeys, assisting them to maximise their NDIS plans and helping them to achieve their goals.

Sydney NSW

Nicholas Browne

Support coordinators

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Lianne Solomons

Support coordinators

Tanya Pisk

Support coordinators

Lachelle Uzcategui Gaymon

Support coordinators

I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Anna Burnett

Support coordinators

Western/South West Sydney NSW

Ula Llewellyn

Support coordinators

Lija Taylor

Support coordinators

Get started with us today

I need to understand

How Auscare Support is different

Our outstanding Support Coordinators are backed by robust systems and processes. Appropriately qualified, they are given space to be creative and are trained to guide participants with confidence. Here’s the Auscare Support difference:

The top 5 ways we try harder

We take the time to hand-pick the right people for Support Coordinator roles – trustworthy, mature, intelligent, caring people.
You are matched with workers who have the right skills to meet your needs and we emphasise continuous learning. Our partners include industry-leading training and consulting organsiation DSC and the Support Coordination Academy.
The NDIS is complex and requires significant administration. Our sophisticated IT systems redirect precious Support Coordinator time to assisting participants, while ensuring compliance.
Our team is not focused on KPIs but on quality outcomes. We carefully manage the number of participants each Support Coordinator manages to ensure they have enough time and resources to focus on your needs.
We promote community-based teams, which means that you’re introduced to a small network of supports ready to help your primary coordinator, while you’re backed by a whole organisation with strength and depth.

I need to know more about Support Coordination

What is a Support Coordinator?

A Support Coordinator will help you make the most of your NDIS funds and work towards your goals once your budget has been approved.

You might need short-term assistance with identifying and managing supports, or long-term assistance that includes coordinating providers, signing service agreements and becoming more independent. You may even require specialised management of your needs.

Your Support Coordinator will help you to find the providers that best fit your needs and offer the right level of support for your requirements today. Over time, they will work towards boosting your skills and confidence.

The goal is to facilitate your enjoyment of an ordinary community life while growing your capacity.

There are three levels of Support Coordination, each designed to meet different levels of need. The level you are funded for will be outlined in your plan.

Support Connection
Coordination of Supports
Specialist Support Coordination

In putting your plan into action, your Support Coordinator will:

Use their training and local knowledge to offer you a broad choice of providers and solutions.
Allow you control over the supports you receive, including how and when you receive them.
Manage service delivery, including setting up Service Agreements.
Work with you to monitor your progress, continuously refining and reviewing.
Help prepare you for reviews of your NDIS plan and report to the NDIA.

Can I get funding for Support Coordination?

Support Coordination is not automatically included in your NDIS budget, so you will have to request it at your NDIS Planning Meeting.

Whether it’s your first or fifth meeting, the NDIA will determine whether Support Coordination is ‘reasonable and necessary’ when assessing your eligibility.

When evaluating if Support Coordination is suitable for you, the NDIA will take into account how new you are to the NDIS and if you need to build confidence and skill to manage the complexities of the system.

The informal assistance you already have in place (like family) will come into play as will any major changes you’re going through, including big life transitions or changes to accommodation. Other complex needs you might have will also be considered.

Since the NDIA wants you to build your skills and confidence, as these increase over time, your level of Support Coordination should decrease.

As a result, Support Coordination is not offered on an ongoing basis, but is funded plan by plan.

Heading into your Planning or Plan Review meeting, you should be prepared to detail how Support Coordination will help you keep building capacity and achieve your goals. It’s important that you’re armed with the documentation and details you need to present your case.

As a general rule, you could expect to receive 1-9 hours of funding per month for Support Coordination, depending on your level of need.

The great news is, you get additional funds to cover the cost of Support Coordination, which means it doesn’t eat into the funding you have available for other services and supports.

If you’d like to change Support Coordinators mid Plan Review, you don’t need to consult the NDIS. You just need to double check the service agreement you have with your current provider to understand their notice period, inform them of your intentions, and make the switch.

What’s right for me: Support Connection, Support Coordination or Specialist Support Coordination?

There are 3 levels of Support Coordination that can be included in your plan, and the level you are funded for will be outlined.

Support connection
Designed to increase your capacity to connect with informal, community and funded supports.
Coordination of supports
Focuses on building the skills to understand and implement your plan. A Support Coordinator will assist you with choosing providers who will deliver supports best suited your needs and requirements. They also help you maintain relationships with providers, increase your independence and manage service delivery.
Specialist support coordination
Designed specifically for participants requiring a higher level of support, where there are additional or complex needs or high-level risks. Your Specialist Support Coordinator will normally be an experienced practitioner like a psychologist or social worker.

Your planner will assess your full situation to determine what level of support is reasonable and necessary for you to achieve your goals.

What is the difference between Support Coordination and Plan Management?

Support Coordination and Plan Management are similar in that they both assist you with making the most of your NDIS budget, but they differ in some key respects.

Your Support Coordinator will assess your situation and goals, interpret your plan and work out what combination of providers are the best fit for your needs.

They will also help build connections with providers, community and government networks to assist you with living a more fulfilled life. But they don’t look after the financial side of things.

Plan Managers are the ones who sort out your finances – they’re like your own NDIS bookkeeper.

Invoices from your providers are received and paid by your Plan Manager. Plan Managers also claim your funds from the NDIS portal and will provide you with a snapshot of where you are at.

Both Plan Management and Support Coordination are funded by the NDIS and you need to ask for both in your planning meeting. With Support Coordination, you need to prove that it is ‘reasonable and necessary’ for you to build your capacity and meet your goals.

With Plan Management, there are no conditions for funding and there’s a good chance that you’ll receive it, if you ask for it in your planning meeting.

You can receive funding for Support Coordination and Plan Management in the one plan. Since your Support Coordinator and Plan Manager offer complementary services, they can work closely to ensure that most of your bases are covered in bringing your plan to life.

While Plan Management allows you to access both registered and non-registered providers, giving you choice and opportunity, it doesn’t, however, help you choose the right provider, that’s the role of your Support Coordinator.

Under which funding category does Support Coordination fall?

There are three types of support budgets that may be funded as part of your NDIS plan. They are your:

Core Supports Budget.
Capacity Building Supports Budget.
Capital Supports Budget.

Since the objective of your Support Coordinator is to help you build your independence and skills (ie. Your capacity), Support Coordination falls under your Capacity Building Supports Budget.

Your Support Coordination budget is approved during the plan review process and is a set, annual number of hours. It is created for your Support Coordinator to help you action your plan.

Your Capacity Building Supports Budget can only be used to purchase approved, individual supports. These might also include:

Improved Living Arrangements: Support to help you find the right place to live and to keep it well maintained.
Increased Social and Community Participation: development and training to increase your skills so you can participate in community, social and recreational activities.
Finding and Keeping a Job: employment-related support, training and assessments that help you find and keep a job.
Improved Relationships: support for developing positive behaviours and interactions with others.
Improved Health and Wellbeing: exercise or diet advice to manage the impact of your disability. (Memberships are not funded as part of this).
Improved Learning: training advice to help you move from school to further education.
Improved Life Choices: Plan Management to help you manage your plan, funding and paying for services.
Improved Daily Living: Assessment, training or therapy to help increase your skills, independence and community participation.

Unlike your Capacity Building Budget, Your Core Supports Budget is designed to assist you with everyday living.

This can include assistance with daily needs around the house; consumables; participation in social and community activities and transportation.

Your Capital Supports Budget could include higher-cost assistive technology (lower cost normally falls under Core Support) and home modifications.

When it comes to funded supports, the non-NDIS-related assistance from family, friends and other community and government services do not fall under any of these support categories.

How can I find the right supports?

People who can assist you with reaching your goals could come from your informal networks like family and friends, or local community and government organisations that are independent of the NDIS.

Supports can also include registered and non-registered NDIS-providers, both individual and organisational, which are covered by your NDIS budget.

Local knowledge is key when it comes to finding the right supports, so your NDIS Local Area Coordinator or Early Childhood Early Intervention manager are an excellent starting point.

Word-of-mouth is also an important tool for building out your support network.

Support Coordinators are a great resource when it comes to actioning your plan. The best Support Coordinators have extensive knowledge of the disability and community sectors in their local area, which helps open up choice and possibility for you.

Not only do they find imaginative, local solutions for turning your plan into a working roadmap for reaching your goals. They have first-hand experience with a broad range of local providers and can help you choose those who are the best quality and who are also free to see you.

A great Support Coordinator will help identify the people already in your orbit who can support you, as well as local community and government organsiations who you may or may not have accessed yet.

Like Support Coordinators, Budget Builders also can also advise on the best local providers to help you action your plan.

When it comes to finding the right providers, you can conduct your own ‘desktop research’, like searching google, or can visit the NDIS provider pages to find lists of registered providers: https://www.ndis.gov.au/participants/working-providers/find-registered-provider

There are also disability sector groups that have their own listings like Karista, Clickability and MyCareSpace.

The important thing to know is that if you’re Self-Managed or Plan Managed, you can choose non-registered providers.

But if you’re Agency Managed, you can only choose registered providers.

What’s the difference between registered and non-registered supports?

A support, or service provider, is a business or organisation that delivers funded services.

These can include not-for-profits or charities, companies including sole traders, or other type of businesses. Those who are registered with the NDIS are called ‘NDIS registered providers’.

There are close to 18,000 providers registered across Australia. Registering can be a time consuming and expensive process, so even though it’s an option for all providers to become NDIS registered, some choose not to.

Many businesses are new or quite small and it doesn’t make sense for them to register, but they may still bring passion, commitment and quality services to the lives of people with disabilities.

The tangible difference between registered and non-registered providers is that those who are registered can claim their invoices with the NDIS directly.

If you are Self Managed, you will need to pay unregistered providers direct and claim the funds back from the NIDS through the NDIS portal.

If you are Plan Managed, the invoice gets sent directly to your Plan Manager, and they claim the funds from the NDIS and pay your provider directly.

If you are Agency Managed, you can only use NDIS registered providers.

Play Video

Vanessa Geange – Logan’s Support Coordinator

"He needed an intensive block of support up front, which he’d never had."

Read some of our

client reviews

Refer someone you know

Is there someone who you think could benefit from Auscare Support’s services? Then let them know by entering their name below. We’ll do the rest…

Our mission:

To empower great futures for our clients and their families.

Auscare Support is an NDIS registered provider, specialising in Plan Management,
Support Coordination, Budget Builder and finding the best support staff to assist you in achieving your goals.

We enable you to implement your NDIS plan in a way most suited to you and your unique situation.

Client charter

We promise that when you interact with us, whether you’re a client, provider or anyone else, that we uphold the below values.

Integrity

We will communicate and interact honestly and openly, and will follow through on our promises

Transparency

We will be transparent with our fees and charges. You will understand any costs or fees clearly and in advance.

Openness

If you contact us about our services we will truly listen and it will be brought to the attention of our leaders.

Work at Auscare Support

Make a difference to the lives of others by joining our team. We have openings across Australia.

Learn

More about
Auscare Support and the NDIS

See all

See all