Join our
team

Plan Management

AUSCARE SUPPORT 

Support coordination

Support Coordination is an NDIS funded support that is designed to assist participants to optimise their NDIS funds and to achieve the goals stated in their plan.
Auscare Recruitment

Experience unrivalled autonomy, flexibility and the opportunity to assist NDIS participants to achieve their goals.

Be part of the progressive, innovative
and rapidly growing team at Auscare Support!

What defines us

From day one, the mission statement of Auscare Support has been to 
‘empower great futures for our clients and their families.’

Outcome Focused

We have the drive to ensure that our work creates a positive and lasting impact and outcomes for our clients.

Trust

We all rely on each other and work together, knowing that we will each deliver on the job we are entrusted with.

Mastery

Our colleagues are vastly experienced, and we all collaborate to ensure that collectively our knowledge is shared.

Purpose

We acknowledge the role we have in making a difference in people's lives.

Support

Providing robust and comprehensive support is critical to our people and our team.

Cut to the Chase

We get stuff done, are empowered to deliver, and don’t waste time on politics or grandstanding.

Who we are
  • Auscare Support offers Support Coordination, Plan Management, Budget Building, and Support Staff services to NDIS participants. Since 2015 we have been expanding across New South Wales, Queensland, Victoria, and South Australia.
  • Each day, our team of Support Coordinators take a proactive, responsive, and outcome-focused approach to meet the high standards we set for service delivery.
  • Our team is not focused on meeting KPI’s, in fact, the number of clients they provide services to is carefully managed to ensure that their focus remains entirely on their clients.
  • At Auscare Support we value diversity, we engage with people of all cultural, linguistic backgrounds, and life experiences, including people with disabilities, Aboriginal and Torres Strait Islander people, LGBTQIA+ and others.
Why join Auscare Support?

Align yourself with awesome Auscare Support!
We engage our Support Coordinators on an independent contractor basis.

We do the heavy lifting, giving you more time to focus on what’s important: Autonomy, Mastery, and Purpose…

  • Amazing training and professional development
  • Excellent remuneration and benefits, including a wellbeing program and a competitive hourly rate of up to $65 per hour, depending on your experience and skillset
  • Flexible working hours and work-life balance; with the ability to work from home or any location
  • Unique and personable culture – we are real people, and we are awesome!

Please note this role is an independent contract position, you will be required to manage all aspects of being an independent contractor including superannuation, tax requirements, and expenses, along with providing your own computer and phone, etc.

Play Video

A rewarding Career with Auscare Support

How does our support team assist you?

1Full Training

Auscare Support will ensure you are fully trained in:
• Careview and My Spending Planner software
• The Auscare Support Coordination methodology
• NDIS compliance 

2Marketing Support

Promoting you to referrers and prospects in your service area with introduction letters, business cards, brochures and via social media. 

3Back Office Software

Auscare Support have partnered with Careview to provide all of our Support Coordination client record management software solutions. We also use My Spending Planner to assist with creating accurate client budgets in line with the latest price guide.

4Continual Professional Development

Auscare Support will ensure that you are kept up to date with all of the relevant NDIS changes and anomalies. We have engaged DSC, an industry leading consulting group, to deliver ongoing training for our Support Coordinators.

5NDIS Accreditation

The requirements from the NDIS Quality and Safeguards Commission are onerous and expensive. This is fully taken care of by Auscare Support, enabling you to concentrate on your role.

6Compliance Audit

The NDIS requires an annual audit. Throughout the year the Auscare Support head office team will ensure your notes and client records are maintained to exceed standards and are audit compliant.

7Templates and Workflows

Auscare Support will give you a set of Support Coordination specific workflows and templates, that will guide you to delivering the supports. 

8Wellbeing Program

Auscare Support offers online wellbeing sessions, conducted twice per week via video conferencing to keep you healthy in mind and body. 

Start your journey

witch Auscare today

Our engagement process

On average, our engagement process takes 30 days to complete. Our Support Team will be with you all the way to assist you.

1. Application

Will be reviewed within 14 days of submission. 

3. Video application

A link to an online platform called Retorio will be sent via email. 

5. Reference checks

Telephone reference checks will be conducted with the two most recent managers. 

>
>
>
>
>
>
2. Shortlist

Candidates will be contacted via phone to arrange an interview. 

4. Panel interview

A panel interview via video meeting will be conducted with our Recruitment Manager and two Support Coordination Coaches. Questions will be provided prior to the interview to give time to prepare. 

6. Contract and Onboarding

If successful in all the above stages, we will commence our onboarding and training process. 

1. Application

Will be reviewed within 14 days of submission. 

2. Shortlist

Candidates will be contacted via phone to arrange an interview. 

3. Video application

A link to an online platform called Retorio will be sent via email. 

4. Panel interview

A panel interview via video meeting will be conducted with our Recruitment Manager and two Support Coordination Coaches. Questions will be provided prior to the interview to give time to prepare. 

5. Reference checks

Telephone reference checks will be conducted with the two most recent managers. 

6. Contract and Onboarding

If successful in all the above stages, we will commence our onboarding and training process. 

Please expect the recruitment process from submission of an application to contract stage to take up to 3 to 4 weeks. 

Auscare Recruitment

Auscare Supports candidate charter

Our commitment to you: Auscare Support treats every application with the respect it deserves. Our Recruitment Team we will take the time in reviewing your application properly and provide feedback withing 14 days of receiving your application.

Join the team

    All Staft
  • Support services
  • Support coordinators
  • Plan Managers
  • Head office
  • Executive
  • Budget Builder
Support services

Michelle Burton

Support services

What I do: I am the customer service/ liaison person for our Mable partnership, which includes issues resolutions for these participants.

Read more

John Kenny

Support services

What I do: I am the main liaison officer for all new business for Mable clients. I also offer switchboard backup for all enquiries.

Read more

Laura Stewart

Support coordinators

Laura has worked in the disability sector for three years. She has a background in Plan Management and also worked in an administrative role for an Early Invervention centre.

Read more

Lija Taylor

Support coordinators

Lija started her career in the disability sector seven years ago. She has experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

Read more

Dianne Wallace

Support coordinators

She has worked in a wide variety of roles, including occupational therapist, social planner, manager, educator with diverse disability organisations, and as a trainer, consultant, and coach in her own business.

Read more

Catherine Costello

Support coordinators

Catherine has 10 years of experience in the disability sector. She has worked as a Vocational Education Coordinator, a Well-being Consultant, an Inclusion Consultant, a Secondary Education Teacher, and a Careers Adviser.

Read more

Amanda Dickason

Support coordinators

Amanda has worked in several roles during her career in the disability sector. She has experience working as a Disability Support Worker, a Youth Mental Health Support Worker in a residential rehabilitation setting, a Community Mental Health Practitioner and as a Support Coordinator.

Read more

Tanya Pisk

Support coordinators

She has held many administrative roles ranging from receptionist, ward clerk and transcriber. Tanya has also worked with the Family Advocacy team at a large disability services provider.

Read more

Megan Perrin

Support coordinators

After starting her career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), Megan moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

Read more

Kirsty Bonner

Support coordinators

Kirsty has a Bachelor of Science and has extensive experience working in the Health Science field, primarily sleep apnoea.

Read more

Myriam Kadow

Support coordinators

Myriam has worked as an Employment Advisor and as a Mental Health Coordinator. She has also been responsible for conducting a program that assisted care recipients to apply for NDIS funding.

Read more

Adam Webster

Support coordinators

The most rewarding part of Adam’s job is that he is able to meet a diverse range of people and help them to improve the quality of their lives.

Read more

Mandy Beams

Support coordinators

Mandy moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion which has helped improve and change people’s lives.

Read more

Cassandra Teuma

Support coordinators

Cassandra has both professional and personal experience of the NDIS. She is the mother of a beautiful daughter who is autistic.

Read more

Ali Dibbs

Support coordinators

Ali commenced her career in the disability sector five years ago after working in marketing, banking, and insurance. She hasn’t looked back!

Read more

Sandra Cartwright

Support coordinators

She has been working in the sector for over two decades and has held a variety of positions, including Support Worker, Teacher’s Aide, Team Leader, and Service Design Coordinator.

Read more

Ula Llewellyn

Support coordinators

Ula has over 25 years of experience working in the disability sector. Ula was an Official Community Visitor for the NSW Ombudsman, advocating for people with disabilities living in residential care.

Read more

Deborah Miles-Howe

Support coordinators

Deborah has worked as a volunteer, a support worker, house supervisor, disability program manager, and NDIS client services manager. She enjoys working with people and her experience in all of these roles has provided her with the skills to assist her clients to build their capacity and to achieve their goals.

Read more

Monica Perrie

Support coordinators

What I do: I work hard to support my NDIS participants to get the most out of their NDIS plans, utilise their funding to the fullest, and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into Supported Independent Living (SIL) accommodation, and possibly into Specialist Disability Accommodation (SDA).

Read more

Nicholas Browne

Support coordinators

What I do: I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

Read more

Lianne Solomons

Support coordinators

What I do: I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, however rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

Read more

Lachelle Uzcategui Gaymon

Support coordinators

What I do: As a Support Coordinator, I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

Read more

Tori Cottle

Support coordinators

What I do: I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to build help build confidence and capacity. I pride myself on being able to think outside the box.

Read more

Kate Johnson

Support coordinators

What I do: I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

Read more

Karina Lindsay

Support coordinators

What I do: I provide Support Coordination to people with NDIS plans in the Port Macquarie and surrounding districts, helping them achieve the goals set out in their plan.

Read more

Jackie Schenk

Support coordinators

What I do: I assist clients with getting the most out of their NDIS plans. Unique skills: I have a background in IT and have completed half of my degree in psychology. A lot of these skills come in handy still, with working remotely, clients accessing technology supports and understanding motivation, emotion and lifespan development.

Read more

Frances Stark

Support coordinators

What I do: I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.

Read more

Debra Simpson

Support coordinators

What I do: I help clients reach their goals and build confidence and skill in their daily life. Unique skills: I have an ability to know where things need to go and see opportunities.

Read more

Anna Burnett

Support coordinators

What I do: I enable participants to maximise the use of their NDIS funding to help them achieve their goals. Unique skills: I offer compassion, honesty and first-hand experience dealing with the NDIS as a parent of a child with a disability.

Read more

Tina Brown

Plan Managers

What I do: Some days are rewarding, other days frustrating and challenging. Unique skills: I have bookkeeping and customer service backgrounds. I like to talk to people.

Read more

Rebecca Reeves

Plan Managers

I liaise with our NDIS Plan Managed participants, their families and carers, as well as the providers who are supporting our clients. I have a great team that I work with at Auscare Support. I enter service agreements for our clients and I enter invoices for their supports. I regularly check in on our client’s budget so that we, in partnership with our client, know that we are on track with the funding budget.

Read more

Debbie McCabe

Plan Managers

What I do: I process claims from providers on behalf of participants (from their approved plan budgets); provide guidance and support to participants and assist them with keeping track of their funding.

Read more

Karen Fleming

Head office

What I do: I establish links between participants and service providers, resolve complex issues, engage in higher level interagency liaison for complex cases as well as one-off project research.

Read more

Krysten Taylor

Head office

What I do: I establish links between participants and service providers, resolve complex issues, engage in higher level interagency liaison for complex cases as well as one-off project research.

Read more

Ness Geange

Head office

What I do: I provide support to a team of independent contractors (Support Coordination) to ensure best practice and exemplary standards.

Read more

Jo McIntyre

Head office

What I do: I support our team of Support Coordinators with advice and knowledge so that we can ensure of clients are receiving an excellent level of support.

Read more

Rebecca Lackenby

Head office

What I do: I provide support and training in Auscare systems. I assist with Support Coordination reconciliations between Careview and Proda. I provide support and oversight for our intake and reception team as well as working on any system-based projects that arise.

Read more

Margie Tully

Head office

What I do: I am responsible for the finance and operations of Auscare Support. Thank goodness I have a fantastic team that works with me on meeting our goals.

Read more

Liz Hunter

Head office

What I do: I help move projects along and monitoring their progress. Unique skills: My unique skill is keeping projects on track from start to finish.

Read more

Linda Dickey

Head office

What I do: I provide reporting and analytical support to Auscare. I am a member of Finance Team.

Read more

Lauren Oostryck

Head office

What I do: Currently I'm working closely with the Support Coordination coaches to improve our recruitment and onboarding process for our Independent Support Coordinators. My goal is to grow our team of Support Coordinators across the country. So far, we are in QLD, NSW, SA and are now starting to move into VIC and the ACT.

Read more

Kanak Mehrotra

Head office

What I do: I am the first point of contact for Auscare Support. I describe myself as being the face of the company. The reason for this is that clients talk to me first before they are connected to someone else.

Read more

Joseph Lyons

Head office

What I do: I work with the Support Coordination coaches and the Recruitment and Support Coordination teams to develop strategies to recruit experienced Support Coordinators in high demand areas and to increase the number of Support Coordination clients Auscare Support has across the country.

Read more

Franzine White

Head office

What I do: I am the person who does a pre-engagement processes with new participants, I take all their information, set them up in our system, send out agreements and create service bookings to help create a seamless transition.

Read more

David Gertler

Head office

What I do: I am the head office team’s Payroll person and Bookkeeper/Assistant to the CFO. I also assist in some HR tasks, and am helping develop Auscare Support’s internal professional learning program. Unique skills: Two years ago, I pivoted away from a career in event management, social media, and other creative industries. For a financial admin person, I have a lot of communications experience.

Read more
Trustpilot

What our clients have to say

about us...

I have full time support of my 15 yr old granddaughter… since changing to Auscare and having Lija as my Support Coordinator, I now can enjoy being a grandma and not have the stress of struggling with the maze that is the NDIS

Susan Eggleton

The support that Lachelle Uzcateguigaymon has been offering to my Deaf Participant is exceptional. The Deaf Participant is extremely happy. She has been able to access services in record time. We look forward to working together for many years to come

Ruth E.

Auscare Support are very efficient and very friendly. On the odd occasion when I have had an issue (not with Auscare) they have been very easy and helpful to deal with and have always resolved my issue. I would highly recommend them to anyone who require their services. They have certainly made my life a lot easier

Birgit H

Start your journey

witch Auscare today

What do you need to bring

to be a part of the Auscare Support team?

  • Extensive experience working in the disability sector – preferably in a Support Coordinator capacity.
  • A person-centred, proactive, responsive and outcome focused approach to your work.
  • A current ABN.
  • A valid NDIS Worker Screening Check and a Current Working with Children Check (depending on state requirements).
  • Public Liability and Professional Indemnity Insurance Coverage.
  • Your own laptop and mobile phone with reliable internet.

Find a Support Coordinator in your area

  • Adelaide SA
    • Adam Webster
    • Kirsty Bonner
    • Tori Cottle
    • Kate Johnson
  • Albury & Wodonga NSW/VIC
    • Amanda Dickason
  • Far North Coast NSW
    • Megan Perrin
    • Debra Simpson
    • Catherine Costello
  • Illawarra NSW
    • Laura Stewart
  • Orana/Far West/Central West NSW
    • Monica Perrie
  • South Coast NSW
    • Krysten Taylor
  • Southern Highlands/Southern Tablelands NSW
    • Myriam Kadow
    • Dianne Wallace
    • Jackie Schenk
  • Sydney NSW
    • Nicholas Browne
    • Lianne Solomons
    • Tanya Pisk
    • Lachelle Uzcategui Gaymon
    • Anna Burnett
  • Western/South West Sydney NSW
    • Ula Llewellyn
    • Cassandra Teuma
    • Lija Taylor
We are actively hiring Support Coordinators in these areas of NSW:
  • Canberra, ACT
  • Southern & Western Sydney, NSW
  • Ulladulla, Nowra, Wollongong areas, NSW
  • Bega, NSW
  • Brisbane, QLD
  • Central Coast, Hunter Valley Newcastle, NSW
  • Melbourne, VIC
  • Wagga Wagga, NSW
  • Coffs Harbour, NSW
Independent NDIS Support Coordinators insurance

In January 2019, Auscare Support, in partnership with MyCareSpace, launched of an industry-first insurance product in Australia for Independent Support Coordinators working in the disability sector.

The new NDIS Independent Support Coordinator Insurance policy provides Independent Support Coordinators with protection against claims that may be made against them for personal injury or property damage or misleading advice provided.

To find out more or to apply online for instant cover: www.mycarespace.com.au/insurance

So, are you ready to take the next step towards

your new career?

Why I made the switch to Auscare Support

LIJA TAYLOR
Independent Contractor – Support Coordinator

I joined the Auscare team in  late 2019. I had been working in the disability sector for the past seven years and had experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes. My son has Muscular Dystrophy and I understand the challenges that both NDIS participants and their families face on a daily basis. I have always wanted to be able to help people.

I enjoyed the work that I had been doing and seeing the positive outcomes achieved for participants, however, I wanted to have more flexibility in terms of being able to spend time with my son. When I discovered the opportunity to join Auscare Support as an Independent Contractor providing Support Coordination services, I was very excited.

The whole engagement process was explained clearly to me. Shortly after my interview, I was offered the position. I signed the contract and went through the induction phase where I received training on Auscare Support’s policies and procedures, systems and service delivery methodology, ‘The Auscare Way.’

The most daunting part of the experience were my concerns over transitioning being an employee to an independent contractor working from home. There are things you need to consider such as tax implications and superannuation contributions, but my accountant was able to assist me with my enquiries and the process of applying for an ABN was simple. The change of work environment took a while to get used to, but I connect with other Support Coordinators regularly via video conference, phone and email. 

Since starting with Auscare Support, I have relished the autonomy that I have in terms of building the client base in a new region (Greater Western Sydney) and I have been fully supported with marketing materials and administrative support when I have had any questions or concerns. Auscare Support’s partnership with DSC has also provided me with ongoing training. This training ensures that I keep up-to-date with the ever changing rules and regulations of the NDIS so I can provide my clients with the best Support Coordination service.

I am very happy with the decision I made to join Auscare Support. I have more time to spend with my son, I am playing a part in building the business and I enjoy assisting my clients to maximise the outcomes and goals of their NDIS Plan.

If you are interested in joining our team as an Independent Support Coordinator, I highly recommend that you click on the ‘Apply Now’ button at the top of this page. Alternatively, you can call our support team to have an initial discussion about the role in more detail.

Auscare Support

Can also assist you with Plan Management and connecting you with experienced,

fully-vetted and comprehensively insured support workers. Please download the brochures below to learn more.

RESOURCES

Plan management
Download our Plan Management brochure

RESOURCES

Support coordination
Download our Plan Management brochure

RESOURCES

Budget builder
Download our Plan Management brochure

RESOURCES

Auscare
+ Mable
Download our Plan Management brochure

WE ARE AVAILABLE 9-5, 5 DAYS A WEEK

auscaresupport.com.au

Outcome Focudsed

Nationally Accredited

Australian Owned

Registered NDIS Provider

WordPress Image Lightbox