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Auscare Support

Handbook

Find out the skills, qualifications you need, and other responsibilities, to successfully apply for a Support Coordinator job with Auscare Support.
I am looking for

An employer that helps me
to make a difference

Be part of the progressive, innovative and rapidly growing team at Auscare Support. You will experience unrivalled autonomy, flexibility and training as you help NDIS participants achieve their goals and live your purpose.

You can rely on Auscare Support to:

Let you
work flexibly

Work your way. We’re located in NSW, VIC, QLD, SA, TAS & the ACT, with a flexible, work-from-home model.

Build
your autonomy

Enjoy flexibility to do your job how you want, but with the systems, processes and head-office support to back you up.

Foster
mastery

Enjoy continuous training and team collaboration, knowing that others will share their knowledge with you.

Focus
on outcomes

Enjoy a carefully-managed client load, where you can focus on quality outcomes rather than KPIs.

Cut
to the chase

Just get stuff done. Feel empowered to deliver and not waste time on politics or grandstanding. We are real people and we are awesome!

Pay
well

We offer excellent remuneration and benefits, including a wellbeing program and competitive hourly rate of up to $65 per hour, depending on experience.

Our Core Values

At Auscare Support we value diversity, engage with and support people of all life experiences and cultural and linguistic backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander people, LGBTQIA+ and all others.
Play Video

Max King – CEO, Auscare Support.

"Our team members feel very empowered in an autonomous way to effect real change."

Read some of our

client reviews

I need to understand

How the team will support me as a
Support Coordinator

Meet our team

Executive
Head office

Karen Fleming

Head office

I establish links between participants and service providers, resolve complex issues, engage in higher level interagency liaison for complex cases as well as one-off project research.

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Rebecca Lackenby

Head office

What I do: I provide support and training in Auscare systems. I assist with Support Coordination reconciliations between Careview and Proda. I provide support and oversight for our intake and reception team as well as working on any system-based projects that arise.

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Margie Tully

Head office

What I do: I am responsible for the finance and operations of Auscare Support. Thank goodness I have a fantastic team that works with me on meeting our goals.

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Liz Hunter

Head office

What I do: I help move projects along and monitoring their progress. Unique skills: My unique skill is keeping projects on track from start to finish.

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Linda Dickey

Head office

What I do: I provide reporting and analytical support to Auscare. I am a member of Finance Team.

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Lauren Oostryck

Head office

What I do: Currently I'm working closely with the Support Coordination coaches to improve our recruitment and onboarding process for our Independent Support Coordinators. My goal is to grow our team of Support Coordinators across the country. So far, we are in QLD, NSW, SA and are now starting to move into VIC and the ACT.

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Kanak Mehrotra

Head office

What I do: I am the first point of contact for Auscare Support. I describe myself as being the face of the company. The reason for this is that clients talk to me first before they are connected to someone else.

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Joseph Lyons

Head office

What I do: I work with the Support Coordination coaches and the Recruitment and Support Coordination teams to develop strategies to recruit experienced Support Coordinators in high demand areas and to increase the number of Support Coordination clients Auscare Support has across the country.

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Franzine White

Head office

What I do: I am the person who does a pre-engagement processes with new participants, I take all their information, set them up in our system, send out agreements and create service bookings to help create a seamless transition.

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David Gertler

Head office

What I do: I am the head office team’s Payroll person and Bookkeeper/Assistant to the CFO. I also assist in some HR tasks, and am helping develop Auscare Support’s internal professional learning program. Unique skills: Two years ago, I pivoted away from a career in event management, social media, and other creative industries. For a financial admin person, I have a lot of communications experience.

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Plan Managers

Tina Brown

Plan Managers

What I do: Some days are rewarding, other days frustrating and challenging. Unique skills: I have bookkeeping and customer service backgrounds. I like to talk to people.

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Rebecca Reeves

Plan Managers

I liaise with our NDIS Plan Managed participants, their families and carers, as well as the providers who are supporting our clients. I have a great team that I work with at Auscare Support. I enter service agreements for our clients and I enter invoices for their supports. I regularly check in on our client’s budget so that we, in partnership with our client, know that we are on track with the funding budget.

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Debbie McCabe

Plan Managers

What I do: I process claims from providers on behalf of participants (from their approved plan budgets); provide guidance and support to participants and assist them with keeping track of their funding.

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Support services

Michelle Burton

Support services

What I do: I am the customer service/ liaison person for our Mable partnership, which includes issues resolutions for these participants.

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John Kenny

Support services

What I do: I am the main liaison officer for all new business for Mable clients. I also offer switchboard backup for all enquiries.

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Support coordinators

Mellissa Radford

Support coordinators

Being able to make things easier and taking away some of the worry from peoples lives are other reasons why Mellissa became a Support Coordinator.

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Lija Taylor

Support coordinators

Lija started her career in the disability sector seven years ago. She has experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.

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Dianne Wallace

Support coordinators

She has worked in a wide variety of roles, including occupational therapist, social planner, manager, educator with diverse disability organisations, and as a trainer, consultant, and coach in her own business.

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Catherine Costello

Support coordinators

Catherine has 10 years of experience in the disability sector. She has worked as a Vocational Education Coordinator, a Well-being Consultant, an Inclusion Consultant, a Secondary Education Teacher, and a Careers Adviser.

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Tanya Pisk

Support coordinators

She has held many administrative roles ranging from receptionist, ward clerk and transcriber. Tanya has also worked with the Family Advocacy team at a large disability services provider.

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Megan Perrin

Support coordinators

After starting her career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), Megan moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.

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Kirsty Bonner

Support coordinators

Kirsty has a Bachelor of Science and has extensive experience working in the Health Science field, primarily sleep apnoea.

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Mandy Beams

Support coordinators

Mandy moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion which has helped improve and change people’s lives.

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Ali Dibbs

Support coordinators

Ali commenced her career in the disability sector five years ago after working in marketing, banking, and insurance. She hasn’t looked back!

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Ula Llewellyn

Support coordinators

Ula has over 25 years of experience working in the disability sector. Ula was an Official Community Visitor for the NSW Ombudsman, advocating for people with disabilities living in residential care.

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Deborah Miles-Howe

Support coordinators

Deborah has worked as a volunteer, a support worker, house supervisor, disability program manager, and NDIS client services manager. She enjoys working with people and her experience in all of these roles has provided her with the skills to assist her clients to build their capacity and to achieve their goals.

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Monica Perrie

Support coordinators

What I do: I work hard to support my NDIS participants to get the most out of their NDIS plans, utilise their funding to the fullest, and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into Supported Independent Living (SIL) accommodation, and possibly into Specialist Disability Accommodation (SDA).

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Nicholas Browne

Support coordinators

What I do: I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

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Lianne Solomons

Support coordinators

What I do: I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, however rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

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Lachelle Uzcategui Gaymon

Support coordinators

What I do: As a Support Coordinator, I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

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Tori Cottle

Support coordinators

What I do: I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to build help build confidence and capacity. I pride myself on being able to think outside the box.

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Krysten Taylor

Support coordinators

What I do: I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

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Kate Johnson

Support coordinators

What I do: I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

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Ness Geange

Support coordinators

What I do: I provide support to a team of Support Coordinators, offering guidance with implementing participants’ NDIS plans. I ensure best practice and exemplary standards.

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Jo McIntyre

Support coordinators

What I do: I support our team of Support Coordinators with advice and knowledge so that we can ensure all clients are receiving an excellent level of support.

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Jackie Schenk

Support coordinators

What I do: I assist clients with getting the most out of their NDIS plans. Unique skills: I have a background in IT and have completed half of my degree in psychology. A lot of these skills come in handy still, with working remotely, clients accessing technology supports and understanding motivation, emotion and lifespan development.

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Frances Stark

Support coordinators

What I do: I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.

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Debra Simpson

Support coordinators

What I do: I help clients reach their goals and build confidence and skill in their daily life. Unique skills: I have an ability to know where things need to go and see opportunities.

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Anna Burnett

Support coordinators

What I do: I enable participants to maximise the use of their NDIS funding to help them achieve their goals. Unique skills: I offer compassion, honesty and first-hand experience dealing with the NDIS as a parent of a child with a disability.

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Budget Builder

Our engagement process

If you’re a Support Coordinator, our engagement process take 30 days, on average, to complete. Our support team will assist you at every step.

Candidate charter

We promise that when you interact with us, regardless of the position you are applying for, that we will uphold the below values.

Integrity

We will communicate and interact honestly and openly, and will follow through on our promises.

Transparency

We will tell you where you are at in the recruitment process and commit to regular upates.

Openness

We welcome your input into any part of our recruitment process, at any stage of the process.

Read some of our

client reviews

Connect with us today

Send us an email to express your interest in this service.
Find a

job with Auscare Support
that's close to you

We offer Support Coordination services in the following areas of Australia:

  • Southern, Western & Northern Sydney, NSW
  • Ulladulla, Nowra, Wollongong areas, NSW
  • Bega, NSW
  • Brisbane, QLD
  • Gold Coast & surrounds, QLD
  • Central Coast, Hunter Valley Newcastle, NSW
  • Canberra, ACT
  • Melbourne, VIC

Why I made the switch
to Auscare Support

LIJA TAYLORIndependent Contractor - Support Coordinator

I joined the Auscare team in late 2019. I had been working in the disability sector for the past 7 years and had experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes. My son has Muscular Dystrophy and I understand the challenges that both NDIS participants and their families face on a daily basis. I have always wanted to be able to help people.

I enjoyed the work that I had been doing and seeing the positive outcomes achieved for participants, however, I wanted to have more flexibility in terms of being able to spend time with my son. When I discovered the opportunity to join Auscare Support as an Independent Contractor providing Support Coordination services, I was very excited.

The whole engagement process was explained clearly to me. Shortly after my interview, I was offered the position. I signed the contract and went through the induction phase where I received training on Auscare Support’s policies and procedures, systems and service delivery methodology, ‘The Auscare Way.’

The most daunting part of the experience was my concern over transitioning from being an employee to an independent contractor working from home. There are things you need to consider such as tax implications and superannuation contributions, but my accountant was able to assist me with my enquiries and the process of applying for an ABN was simple. The change of work environment took a while to get used to, but I connect with other Support Coordinators regularly via video conference, phone and email.

Since starting with Auscare Support, I have relished the autonomy that I have in terms of building the client base in a new region (Greater Western Sydney) and I have been fully supported with marketing materials and administrative support when I have had any questions or concerns. Auscare Support’s partnership with DSC has also provided me with ongoing training. This training ensures that I keep up-to-date with the ever changing rules and regulations of the NDIS so I can provide my clients with the best Support Coordination service.

I am very happy with the decision I made to join Auscare Support. I have more time to spend with my son, I am playing a part in building the business and I enjoy assisting my clients to maximise the outcomes and goals of their NDIS Plan.

If you are interested in joining our team as an Independent Support Coordinator, I highly recommend that you click on the ‘Apply Now’ button at the top of this page. Alternatively, you can call our support team to have an initial discussion about the role in more detail.

I need to know, more about Recruitment

Since our Support Coordinators work flexibly and remotely, we need people who can operate autonomously. Individuals who are mature and capable of managing their own time and goals tend to thrive at Auscare Support.

 

Our Support Coordinators need to enjoy the challenge of navigating the sometimes-complex NDIS while supporting their clients, who often face challenges accessing scarce provider resources.

 

Previous experience as a Support Coordinator is preferred, however experience within the NDIS landscape, disability services, community services and lived experience are helpful.

 

Being skilled at managing client budgets is also important for our Support Coordinators and possessing strong analytical and problem-solving abilities is a must.

Our Plan Managers need to be meticulous and analytical. Being good with numbers and finances is important. A background in accounts, bookkeeping or other finance-related roles is valued.

 

Our Plan Managers need to understand Service Agreements and know how to interact with the myplace portal. They need to be able to submit payment requests and make service bookings; understand the price guide and all services and line-item categories.

 

The ability to problem-solve issues with funding and plans; talk to providers and participants; talk to the NDIS; understand client goals and know the services clients need to meet these goals is important.

Our Budget Builder analysts should understand how to find providers and know what might be a good a support for somebody. An in-depth understanding of industry providers and a depth of experience in the industry is key. Being analytical and strong with numbers is also helpful.

Our Mable partnerships team members have extensive communication with participants, so they need to be comfortable talking to participants.

 

Knowing how to have productive and positive conversations about services, supports, connect with participants and support them through challenges is important.

 

For Support and Domestic workers, the ability to communicate well and support and connect with people living with disabilities is important. Being conscious of client needs and how to best support clients in the community is a must.

Head office

The head office interview process begins with you filling in an application form, working through a two-step interview process with the team and your managers; undergoing reference checks; signing contracts and being onboarded.

 

Support Coordinators

Our recruitment process for Support Coordinators is a little more involved, taking about 30 days to complete.

 

You need to fill in an application form, which involves answering specific selection criteria. We use this to shortlist applicants before we schedule a Zoom meeting.

 

You will be interviewed over Zoom by our coaching panel, followed by reference checks. If you are successful, you will sign contracts and receive onboarding.

 

All roles

Our onboarding process includes completing an NDIS education module; training on systems and procedures and marketing. You will receive ongoing support from managers and coaches dedicated to your development and building your skills.

If you work at head office, which includes those who are part of the executive team, HR, sales and marketing, support staff and plan managers, you will be a PAYG employee.

 

Our Support Coordinators work remotely and flexibly and are independent contractors.

 

Many of our Support Coordinators have come from other businesses that log billable hours throughout the day, creating pressure, stress and sometimes unachievable KPIs.

 

Many join Auscare Support to remove this stress and choose independence. They set their own goals and achieve these in the hours that they choose. (You do need to work for a minimum of 15 hours per week).

 

At the same time, they receive the support and training that comes with working for an established (and fantastic) organisation while earning rates that are higher than industry standard.

You need to have public liability and professional indemnity insurance and provide a Certificate of Currency to Auscare Support to work as a Support Coordinator.

 

You can purchase this insurance from a number of businesses, including us!

 

In January 2019, Auscare Support, in partnership with MyCareSpace, launched an industry-first insurance product in Australia for independent Support Coordinators working in the disability sector.

 

The new NDIS Independent Support Coordinator insurance policy provides independent Support Coordinators with protection against claims that may be made against them for personal injury or property damage or provision of misleading advice.

 

To find out more or to apply online for instant cover: https://mycarespace.com.au/resources/find-insurance

If you’re a Support Coordinator with Auscare Support, you will need:

  • A current ABN
  • Public liability and professional indemnity insurance coverage.
  • Your own laptop and mobile phone with reliable internet.
  • Your own vehicle for transport.
  • A current NDIS Worker Screening Check.
  • A current Working with Children check (if you work with children).
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