Work your way. We’re located in NSW, VIC, QLD, SA, TAS & the ACT, with a flexible, work-from-home model.
Enjoy flexibility to do your job how you want, but with the systems, processes and head-office support to back you up.
Enjoy continuous training and team collaboration, knowing that others will share their knowledge with you.
Enjoy a carefully-managed client load, where you can focus on quality outcomes rather than KPIs.
Just get stuff done. Feel empowered to deliver and not waste time on politics or grandstanding. We are real people and we are awesome!
We offer excellent remuneration and benefits, including a wellbeing program and competitive hourly rate of up to $65 per hour, depending on experience.
Max King – CEO, Auscare Support.
I establish links between participants and service providers, resolve complex issues, engage in higher level interagency liaison for complex cases as well as one-off project research.Read more
What I do: I provide support and training in Auscare systems. I assist with Support Coordination reconciliations between Careview and Proda. I provide support and oversight for our intake and reception team as well as working on any system-based projects that arise.Read more
What I do: I am responsible for the finance and operations of Auscare Support. Thank goodness I have a fantastic team that works with me on meeting our goals.Read more
What I do: I help move projects along and monitoring their progress. Unique skills: My unique skill is keeping projects on track from start to finish.Read more
What I do: I provide reporting and analytical support to Auscare. I am a member of Finance Team.Read more
What I do: Currently I'm working closely with the Support Coordination coaches to improve our recruitment and onboarding process for our Independent Support Coordinators. My goal is to grow our team of Support Coordinators across the country. So far, we are in QLD, NSW, SA and are now starting to move into VIC and the ACT.Read more
What I do: I am the first point of contact for Auscare Support. I describe myself as being the face of the company. The reason for this is that clients talk to me first before they are connected to someone else.Read more
What I do: I work with the Support Coordination coaches and the Recruitment and Support Coordination teams to develop strategies to recruit experienced Support Coordinators in high demand areas and to increase the number of Support Coordination clients Auscare Support has across the country.Read more
What I do: I am the person who does a pre-engagement processes with new participants, I take all their information, set them up in our system, send out agreements and create service bookings to help create a seamless transition.Read more
What I do: I am the head office team’s Payroll person and Bookkeeper/Assistant to the CFO. I also assist in some HR tasks, and am helping develop Auscare Support’s internal professional learning program. Unique skills: Two years ago, I pivoted away from a career in event management, social media, and other creative industries. For a financial admin person, I have a lot of communications experience.Read more
What I do: Some days are rewarding, other days frustrating and challenging. Unique skills: I have bookkeeping and customer service backgrounds. I like to talk to people.Read more
I liaise with our NDIS Plan Managed participants, their families and carers, as well as the providers who are supporting our clients. I have a great team that I work with at Auscare Support. I enter service agreements for our clients and I enter invoices for their supports. I regularly check in on our client’s budget so that we, in partnership with our client, know that we are on track with the funding budget.Read more
What I do: I process claims from providers on behalf of participants (from their approved plan budgets); provide guidance and support to participants and assist them with keeping track of their funding.Read more
What I do: I am the customer service/ liaison person for our Mable partnership, which includes issues resolutions for these participants.Read more
What I do: I am the main liaison officer for all new business for Mable clients. I also offer switchboard backup for all enquiries.Read more
Being able to make things easier and taking away some of the worry from peoples lives are other reasons why Mellissa became a Support Coordinator.Read more
Lija started her career in the disability sector seven years ago. She has experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes.Read more
She has worked in a wide variety of roles, including occupational therapist, social planner, manager, educator with diverse disability organisations, and as a trainer, consultant, and coach in her own business.Read more
Catherine has 10 years of experience in the disability sector. She has worked as a Vocational Education Coordinator, a Well-being Consultant, an Inclusion Consultant, a Secondary Education Teacher, and a Careers Adviser.Read more
She has held many administrative roles ranging from receptionist, ward clerk and transcriber. Tanya has also worked with the Family Advocacy team at a large disability services provider.Read more
After starting her career as a support worker/key worker in a supported accommodation home for the Department of Education, Ageing, Disability and Home Care (ADHC), Megan moved on to a role with the Intensive Family Support program. The program supported families who had a child/children with a disability to connect with and maintain services in their community.Read more
Kirsty has a Bachelor of Science and has extensive experience working in the Health Science field, primarily sleep apnoea.Read more
Mandy moved to the Gold Coast in 2018 from Tasmania to set up Disability Employment Offices across the Gold Coast and Tweed Regions. Finding employment opportunities for people with disabilities has been a long-term and strong passion which has helped improve and change people’s lives.Read more
Ali commenced her career in the disability sector five years ago after working in marketing, banking, and insurance. She hasn’t looked back!Read more
Ula has over 25 years of experience working in the disability sector. Ula was an Official Community Visitor for the NSW Ombudsman, advocating for people with disabilities living in residential care.Read more
Deborah has worked as a volunteer, a support worker, house supervisor, disability program manager, and NDIS client services manager. She enjoys working with people and her experience in all of these roles has provided her with the skills to assist her clients to build their capacity and to achieve their goals.Read more
What I do: I work hard to support my NDIS participants to get the most out of their NDIS plans, utilise their funding to the fullest, and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into Supported Independent Living (SIL) accommodation, and possibly into Specialist Disability Accommodation (SDA).Read more
What I do: I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.Read more
What I do: I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, however rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.Read more
What I do: As a Support Coordinator, I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.Read more
What I do: I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to build help build confidence and capacity. I pride myself on being able to think outside the box.Read more
What I do: I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.Read more
What I do: I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.Read more
What I do: I provide support to a team of Support Coordinators, offering guidance with implementing participants’ NDIS plans. I ensure best practice and exemplary standards.Read more
What I do: I support our team of Support Coordinators with advice and knowledge so that we can ensure all clients are receiving an excellent level of support.Read more
What I do: I assist clients with getting the most out of their NDIS plans. Unique skills: I have a background in IT and have completed half of my degree in psychology. A lot of these skills come in handy still, with working remotely, clients accessing technology supports and understanding motivation, emotion and lifespan development.Read more
What I do: I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.Read more
What I do: I help clients reach their goals and build confidence and skill in their daily life. Unique skills: I have an ability to know where things need to go and see opportunities.Read more
What I do: I enable participants to maximise the use of their NDIS funding to help them achieve their goals. Unique skills: I offer compassion, honesty and first-hand experience dealing with the NDIS as a parent of a child with a disability.Read more
I joined the Auscare team in late 2019. I had been working in the disability sector for the past 7 years and had experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes. My son has Muscular Dystrophy and I understand the challenges that both NDIS participants and their families face on a daily basis. I have always wanted to be able to help people.
I enjoyed the work that I had been doing and seeing the positive outcomes achieved for participants, however, I wanted to have more flexibility in terms of being able to spend time with my son. When I discovered the opportunity to join Auscare Support as an Independent Contractor providing Support Coordination services, I was very excited.
The whole engagement process was explained clearly to me. Shortly after my interview, I was offered the position. I signed the contract and went through the induction phase where I received training on Auscare Support’s policies and procedures, systems and service delivery methodology, ‘The Auscare Way.’
The most daunting part of the experience was my concern over transitioning from being an employee to an independent contractor working from home. There are things you need to consider such as tax implications and superannuation contributions, but my accountant was able to assist me with my enquiries and the process of applying for an ABN was simple. The change of work environment took a while to get used to, but I connect with other Support Coordinators regularly via video conference, phone and email.
Since starting with Auscare Support, I have relished the autonomy that I have in terms of building the client base in a new region (Greater Western Sydney) and I have been fully supported with marketing materials and administrative support when I have had any questions or concerns. Auscare Support’s partnership with DSC has also provided me with ongoing training. This training ensures that I keep up-to-date with the ever changing rules and regulations of the NDIS so I can provide my clients with the best Support Coordination service.
I am very happy with the decision I made to join Auscare Support. I have more time to spend with my son, I am playing a part in building the business and I enjoy assisting my clients to maximise the outcomes and goals of their NDIS Plan.
If you are interested in joining our team as an Independent Support Coordinator, I highly recommend that you click on the ‘Apply Now’ button at the top of this page. Alternatively, you can call our support team to have an initial discussion about the role in more detail.
Since our Support Coordinators work flexibly and remotely, we need people who can operate autonomously. Individuals who are mature and capable of managing their own time and goals tend to thrive at Auscare Support.
Our Support Coordinators need to enjoy the challenge of navigating the sometimes-complex NDIS while supporting their clients, who often face challenges accessing scarce provider resources.
Previous experience as a Support Coordinator is preferred, however experience within the NDIS landscape, disability services, community services and lived experience are helpful.
Being skilled at managing client budgets is also important for our Support Coordinators and possessing strong analytical and problem-solving abilities is a must.
Our Plan Managers need to be meticulous and analytical. Being good with numbers and finances is important. A background in accounts, bookkeeping or other finance-related roles is valued.
Our Plan Managers need to understand Service Agreements and know how to interact with the myplace portal. They need to be able to submit payment requests and make service bookings; understand the price guide and all services and line-item categories.
The ability to problem-solve issues with funding and plans; talk to providers and participants; talk to the NDIS; understand client goals and know the services clients need to meet these goals is important.
Our Budget Builder analysts should understand how to find providers and know what might be a good a support for somebody. An in-depth understanding of industry providers and a depth of experience in the industry is key. Being analytical and strong with numbers is also helpful.
Our Mable partnerships team members have extensive communication with participants, so they need to be comfortable talking to participants.
Knowing how to have productive and positive conversations about services, supports, connect with participants and support them through challenges is important.
For Support and Domestic workers, the ability to communicate well and support and connect with people living with disabilities is important. Being conscious of client needs and how to best support clients in the community is a must.
The head office interview process begins with you filling in an application form, working through a two-step interview process with the team and your managers; undergoing reference checks; signing contracts and being onboarded.
Our recruitment process for Support Coordinators is a little more involved, taking about 30 days to complete.
You need to fill in an application form, which involves answering specific selection criteria. We use this to shortlist applicants before we schedule a Zoom meeting.
You will be interviewed over Zoom by our coaching panel, followed by reference checks. If you are successful, you will sign contracts and receive onboarding.
Our onboarding process includes completing an NDIS education module; training on systems and procedures and marketing. You will receive ongoing support from managers and coaches dedicated to your development and building your skills.
If you work at head office, which includes those who are part of the executive team, HR, sales and marketing, support staff and plan managers, you will be a PAYG employee.
Our Support Coordinators work remotely and flexibly and are independent contractors.
Many of our Support Coordinators have come from other businesses that log billable hours throughout the day, creating pressure, stress and sometimes unachievable KPIs.
Many join Auscare Support to remove this stress and choose independence. They set their own goals and achieve these in the hours that they choose. (You do need to work for a minimum of 15 hours per week).
At the same time, they receive the support and training that comes with working for an established (and fantastic) organisation while earning rates that are higher than industry standard.
You need to have public liability and professional indemnity insurance and provide a Certificate of Currency to Auscare Support to work as a Support Coordinator.
You can purchase this insurance from a number of businesses, including us!
In January 2019, Auscare Support, in partnership with MyCareSpace, launched an industry-first insurance product in Australia for independent Support Coordinators working in the disability sector.
The new NDIS Independent Support Coordinator insurance policy provides independent Support Coordinators with protection against claims that may be made against them for personal injury or property damage or provision of misleading advice.
To find out more or to apply online for instant cover: https://mycarespace.com.au/resources/find-insurance
If you’re a Support Coordinator with Auscare Support, you will need: