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Auscare Support

Handbook

Find out the skills, qualifications you need, and other responsibilities, to successfully apply for a Support Coordinator job with Auscare Support.
I am looking for

An employer that helps me
to make a difference

Be part of the progressive, innovative and rapidly growing team at Auscare Support. You will experience unrivalled autonomy, flexibility and training as you help NDIS participants achieve their goals and live your purpose.

You can rely on Auscare Support to:

Let you
work flexibly

Work your way. We’re located in NSW, VIC, QLD, SA, TAS & the ACT, with a flexible, work-from-home model.

Build
your autonomy

Enjoy flexibility to do your job how you want, but with the systems, processes and head-office support to back you up.

Foster
mastery

Enjoy continuous training and team collaboration, knowing that others will share their knowledge with you.

Focus
on outcomes

Enjoy a carefully-managed client load, where you can focus on quality outcomes rather than KPIs.

Cut
to the chase

Just get stuff done. Feel empowered to deliver and not waste time on politics or grandstanding. We are real people and we are awesome!

Pay
well

We offer excellent remuneration and benefits, including a wellbeing program and competitive hourly rate of up to $65 per hour, depending on experience.

Our Core Values

At Auscare Support we value diversity, engage with and support people of all life experiences and cultural and linguistic backgrounds, including people with disabilities, Aboriginal and Torres Strait Islander people, LGBTQIA+ and all others.
Play Video

Max King – CEO, Auscare Support.

"Our team members feel very empowered in an autonomous way to effect real change."

Read some of our

client reviews

I need to understand

How the team will support me as a
Support Coordinator

Meet our team

Executive

Max King

CEO

I make sure that Auscare Support is heading in the right direction, and ensure that the wonderful culture that has been created is preserved, and enhanced, as we grow.

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Jessian Polk

Marketing Director

I work with the team to ensure that Auscare Support’s key purpose and mission are articulated and communicated across multiple mediums.

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Margaret Tully

CFO/ CEO of Auscare Support

I am responsible for the finance and operations of Auscare Support. Thank goodness I have a fantastic team that works with me on meeting our goals.

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Head office

Emma Meynin

Plan Management and Reporting Manager

I supervise the Plan Management and Reporting teams, working closely with them to ensure correct processing of data, reports, and provider payments. I support and empower them to make effective changes and enhance their industry skills.

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Jessica O’Halloran

Recruitment Manager

I manage the Recruitment and Onboarding for a range of roles within the business nationally, including our Support Coordinators and Plan Managers.

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Vanessa Geange

Support Coordination Coach

Location: Bomaderry NSW (South Coast)

I provide support to a team of Support Coordinators, offering guidance with implementing participants’ NDIS plans. I ensure best practice and exemplary standards.

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Jo McIntyre

Support Coordinator Coach

Location: Ballina, Far North Coast, NSW

I support our team of Support Coordinators with advice and knowledge so that we can ensure all clients are receiving an excellent level of support.

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Tina Brown

Mable Customer Support/ Auscare Plan Manager

I assist participants and their families with their NDIS funding and budget requirements, arranging service agreements, sorting out budgets and balances. I like to talk to and get to know our participants and listen to their amazing life stories.

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Rebecca Lackenby

Projects & Intake Manager

I provide support and training in Auscare systems, which includes reconciling Support Coordination client accounts. I also oversee our intake and reception team as well as working on any system-based projects that arise.

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Liz Hunter

Projects Officer

I help move projects along and monitor their progress. My unique skill is keeping jobs on track from start to finish.

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Linda Dickey

Data & Reports Officer

I provide reporting and analytical support to Auscare Support as a member of the finance team.

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Lauren Oostryck

Recruitment Manager

Currently I'm working closely with the Support Coordination coaches to improve our recruitment and onboarding process for our Independent Support Coordinators. My goal is to grow our team of Support Coordinators across the country.

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Kanak Mehrotra

Partnership Support Officer

I am the first point of contact for Auscare Support. I describe myself as being the face of the company. The reason for this is that clients talk to me first before they are connected to someone else.

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Joseph Lyons

Marketing Officer

I am responsible for developing and scheduling a wide range of content, including sector updates, service related articles and client stories. I also manage the webinar series and attend expos and events to promote our services to NDIS participants and providers.

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Franzine White

Intake Officer

I am the person who conducts a pre-engagement process with new participants. I take all their information, set them up in our system, send out agreements and create service bookings to help create a seamless transition.

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David Gertler

Bookkeeping & Payroll Officer

I am the head office team’s Payroll person and Bookkeeper/Assistant to the CFO. I also assist with some HR tasks, and am helping develop Auscare Support’s internal professional learning program.

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Plan Managers

Jenn Stephenson

Plan Management Officer

I help clients with their NDIS Plans, their funding and paying their invoices. I love that I can empower our clients with choice and control with regards to providers.

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Jackie Adams

Plan Management and Partnership Officer

I conduct Mable platform checks to ensure the safety of participants and process invoices for Plan Manageed clients.

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Rebecca Reeves

Plan Manager-Manager

I liaise with our NDIS Plan Managed participants, their families and carers, as well as providers. I enter service agreements, sort invoices and regularly check in on clients’ budgets to ensure that everything is on track.

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Debbie McCabe

Plan Management Support Officer

I process claims from providers on behalf of participants (from their approved plan budgets); provide guidance and support to participants and assist them with keeping track of their funding.

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Support services

Michelle Burton

Partnership Manager

I am the customer service/ liaison person for our Mable partnership, which includes issues resolutions for these participants.

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John Kenny

Intake Officer (Auscare Support + Mable)

I am the main liaison officer for all new business for Mable clients. I also offer switchboard backup for all enquiries.

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Support coordinators

Kim Garlick

Specialist Support Coordinator

Location: Ballarat & the Northern and Western suburbs of Melbourne

I provide Specialist Support Coordination to adults whose needs might be a little more complex, including helping them to build skills and connecting them with formal, community and funded supports.

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Rebecca Agentas

Support Coordinator

Location: Shoalhaven, NSW

I support, advocate for and empower participants to achieve their chosen goals and exercise choice and control within the funding of their NDIS plan. I endeavour to take a strength-based and person-centred approach to supporting my clients.

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Cassandra Teuma

Support Coordinator

Location: Western Sydney & Hawkesbury area

I offer individualised and person-centred support to my clients. I love to help them build capacity, and support them to exercise choice and control as I assist them with achieving their goals.

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Laura Stewart

Support Coordinator

Location: Macarthur region, NSW

I connect participants to their providers, goals, community and their own ability to build capability to maintain these. This in turn ensures participants can then feel and be aligned with their achievements and the small or big steps that make a plan.

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Mellissa Radford

Support Coordinator

Location: Launceston, TAS

I work with NDIS participants to help implement their plans and link with mainstream and community supports to help them work towards achieving their goals. Assisting participants to build capacity and independence is a very rewarding part of my role.

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Lija Taylor

Support Coordinator

Location: Baulkham Hills, South West Sydney, NSW

My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.

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Dianne Wallace

Support Coordinator

Location: Southern Highlands, NSW

I connect with participants, their families and network of friends to listen, hear and understand what is important for them. I work with and for that participant to put their hopes and plans into action.

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Catherine Costello

Support Coordinator

Location: Byron Bay, NSW

I assist people to receive the supports they need to achieve positive outcomes and achieve the goals set out in their NDIS plan. I help them to make their plan come to life.

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Tanya Pisk

Support Coordinator

Location: Waterloo

I connect participants to services within the community, including crisis support. I also make sure that I connect with my clients weekly to see how they are going and assist them to fulfil their goals using their allocated funding in the best ways possible.

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Megan Perrin

Support Coordinator

Location: Ballina, Far North Coast, NSW

I support people and help build capacity to understand their plan and get the best out of it while planning for the next one. The most rewarding part of my role as a Support Coordinator is seeing clients achieve their goals.

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Kirsty Bonner

Support Coordinator

Location: Adelaide Central

I support my clients to enable them to be happy in their lives. This includes helping maximise their budget usage and find therapists, activities and supports that are aligned with their goals. I also assist them with preparing for reviews.

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Mandy Beams

Support Coordinator

Location: Gold Coast, QLD

I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living.

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Ali Dibbs

Support Coordinator

Location: Newcastle, NSW

I support my clients by guiding them and their families through the NDIS journey to achieve their vision of a truly meaningful life. I help them tap into well-suited services and supports that offer new experiences and make life a little easier.

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Ula Llewellyn

Support Coordinator

Location: Moorebank, South-West Sydney, NSW

I value empowering people with information and improving access to supports they require to reach their goals and have a fulfilling and inclusive life. I enjoy working with them as a team to improve their quality of life.

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Deborah Miles-Howe

Support Coordinator

Location: Canberra, ACT

I work with people to build their capacity and to achieve their goals. Having worked in various roles within the sector, I have a unique insight into the challenges that participants face in different facets of their lives and I can offer a broad range of solutions.

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Monica Perrie

Support Coordinator/Specialist Support Coordinator

Location: Parkes NSW

I work hard to support my NDIS participants to get the most out of their NDIS plans, fully utilise their funding and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into appropriate accommodation.

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Nicholas Browne

Support Coordinator

Location: Kirribilli, Sydney NSW

I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.

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Lianne Solomons

Support Coordinator

Location: Kingsford, Sydney

I help participants to make the most of their plan and achieve their goals. It’s extremely challenging at times, but it’s also rewarding to know that I have helped individuals and families who need assistance navigating the NDIS.

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Lachelle Uzcategui Gaymon

Support Coordinator

Location: Inner West Sydney

I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.

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Tori Cottle

Support Coordinator

Location: South Australia

I help clients bring the goals in their NDIS plan to life, from budgeting to recommending the right supports for their needs to help build confidence and capacity.

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Krysten Taylor

Specialist Support Coordinator

Location: Milton, Shoalhaven NSW

I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.

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Kate Johnson

Support Coordinator

Location: South Australia

I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.

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Karina Lindsay

Support Coordinator

Location: Laurieton NSW – near Port Macquarie

I assist participants with understanding their NDIS plans and the supports they need, working effectively with people to achieve their goals.

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Jackie Schenk

Support Coordinator

Location: Taralga, but I cover the Goulburn/Oberon regions

The most rewarding part of my role as a Support Coordinator is being part of my client’s journeys, assisting them to maximise their NDIS plans and helping them to achieve their goals.

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Frances Stark

Support Coordinator

Location: Melbourne

I assist participants and /or their families with understanding their NDIS plans and putting their plans into action to help achieve their short and long term goals.

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Debra Simpson

Support Coordinator

Location: Ocean Shores

My greatest joy is connecting with people. I help clients to build confidence and skill in their daily life to help them to reach their goals. I love to assist others and make the most of the opportunities available in their community.

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Anna Burnett

Support Coordinator

Location: Sydney

I enable participants to maximise the use of their NDIS funding to help them achieve their goals. I work closely with my clients to find and connect them to the service providers best suited to meet their needs.

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Budget Builder

Our engagement process

If you’re a Support Coordinator, our engagement process take 30 days, on average, to complete. Our support team will assist you at every step.

Candidate charter

We promise that when you interact with us, regardless of the position you are applying for, that we will uphold the below values.

Integrity

We will communicate and interact honestly and openly, and will follow through on our promises.

Transparency

We will tell you where you are at in the recruitment process and commit to regular upates.

Openness

We welcome your input into any part of our recruitment process, at any stage of the process.

Read some of our

client reviews

Connect with us today

Send us an email to express your interest in this service.
Find a

job with Auscare Support
that's close to you

We offer Support Coordination services in the following areas of Australia:

  • Southern, Western & Northern Sydney, NSW
  • Ulladulla, Nowra, Wollongong areas, NSW
  • Bega, NSW
  • Brisbane, QLD
  • Gold Coast & surrounds, QLD
  • Central Coast, Hunter Valley Newcastle, NSW
  • Canberra, ACT
  • Melbourne, VIC

Why I made the switch
to Auscare Support

LIJA TAYLORIndependent Contractor - Support Coordinator

I joined the Auscare team in late 2019. I had been working in the disability sector for the past 7 years and had experience working as a Support Worker, a Teacher’s Aide and as an Office Manager in a School for Specific Purposes. My son has Muscular Dystrophy and I understand the challenges that both NDIS participants and their families face on a daily basis. I have always wanted to be able to help people.

I enjoyed the work that I had been doing and seeing the positive outcomes achieved for participants, however, I wanted to have more flexibility in terms of being able to spend time with my son. When I discovered the opportunity to join Auscare Support as an Independent Contractor providing Support Coordination services, I was very excited.

The whole engagement process was explained clearly to me. Shortly after my interview, I was offered the position. I signed the contract and went through the induction phase where I received training on Auscare Support’s policies and procedures, systems and service delivery methodology, ‘The Auscare Way.’

The most daunting part of the experience was my concern over transitioning from being an employee to an independent contractor working from home. There are things you need to consider such as tax implications and superannuation contributions, but my accountant was able to assist me with my enquiries and the process of applying for an ABN was simple. The change of work environment took a while to get used to, but I connect with other Support Coordinators regularly via video conference, phone and email.

Since starting with Auscare Support, I have relished the autonomy that I have in terms of building the client base in a new region (Greater Western Sydney) and I have been fully supported with marketing materials and administrative support when I have had any questions or concerns. Auscare Support’s partnership with DSC has also provided me with ongoing training. This training ensures that I keep up-to-date with the ever changing rules and regulations of the NDIS so I can provide my clients with the best Support Coordination service.

I am very happy with the decision I made to join Auscare Support. I have more time to spend with my son, I am playing a part in building the business and I enjoy assisting my clients to maximise the outcomes and goals of their NDIS Plan.

If you are interested in joining our team as an Independent Support Coordinator, I highly recommend that you click on the ‘Apply Now’ button at the top of this page. Alternatively, you can call our support team to have an initial discussion about the role in more detail.

I need to know, more about Recruitment

Since our Support Coordinators work flexibly and remotely, we need people who can operate autonomously. Individuals who are mature and capable of managing their own time and goals tend to thrive at Auscare Support.

 

Our Support Coordinators need to enjoy the challenge of navigating the sometimes-complex NDIS while supporting their clients, who often face challenges accessing scarce provider resources.

 

Previous experience as a Support Coordinator is preferred, however experience within the NDIS landscape, disability services, community services and lived experience are helpful.

 

Being skilled at managing client budgets is also important for our Support Coordinators and possessing strong analytical and problem-solving abilities is a must.

Our Plan Managers need to be meticulous and analytical. Being good with numbers and finances is important. A background in accounts, bookkeeping or other finance-related roles is valued.

 

Our Plan Managers need to understand Service Agreements and know how to interact with the myplace portal. They need to be able to submit payment requests and make service bookings; understand the price guide and all services and line-item categories.

 

The ability to problem-solve issues with funding and plans; talk to providers and participants; talk to the NDIS; understand client goals and know the services clients need to meet these goals is important.

Our Budget Builder analysts should understand how to find providers and know what might be a good a support for somebody. An in-depth understanding of industry providers and a depth of experience in the industry is key. Being analytical and strong with numbers is also helpful.

Our Mable partnerships team members have extensive communication with participants, so they need to be comfortable talking to participants.

 

Knowing how to have productive and positive conversations about services, supports, connect with participants and support them through challenges is important.

 

For Support and Domestic workers, the ability to communicate well and support and connect with people living with disabilities is important. Being conscious of client needs and how to best support clients in the community is a must.

Head office

The head office interview process begins with you filling in an application form, working through a two-step interview process with the team and your managers; undergoing reference checks; signing contracts and being onboarded.

 

Support Coordinators

Our recruitment process for Support Coordinators is a little more involved, taking about 30 days to complete.

 

You need to fill in an application form, which involves answering specific selection criteria. We use this to shortlist applicants before we schedule a Zoom meeting.

 

You will be interviewed over Zoom by our coaching panel, followed by reference checks. If you are successful, you will sign contracts and receive onboarding.

 

All roles

Our onboarding process includes completing an NDIS education module; training on systems and procedures and marketing. You will receive ongoing support from managers and coaches dedicated to your development and building your skills.

If you work at head office, which includes those who are part of the executive team, HR, sales and marketing, support staff and plan managers, you will be a PAYG employee.

 

Our Support Coordinators work remotely and flexibly and are independent contractors.

 

Many of our Support Coordinators have come from other businesses that log billable hours throughout the day, creating pressure, stress and sometimes unachievable KPIs.

 

Many join Auscare Support to remove this stress and choose independence. They set their own goals and achieve these in the hours that they choose. (You do need to work for a minimum of 15 hours per week).

 

At the same time, they receive the support and training that comes with working for an established (and fantastic) organisation while earning rates that are higher than industry standard.

You need to have public liability and professional indemnity insurance and provide a Certificate of Currency to Auscare Support to work as a Support Coordinator.

 

You can purchase this insurance from a number of businesses, including us!

 

In January 2019, Auscare Support, in partnership with MyCareSpace, launched an industry-first insurance product in Australia for independent Support Coordinators working in the disability sector.

 

The new NDIS Independent Support Coordinator insurance policy provides independent Support Coordinators with protection against claims that may be made against them for personal injury or property damage or provision of misleading advice.

 

To find out more or to apply online for instant cover: https://mycarespace.com.au/resources/find-insurance

If you’re a Support Coordinator with Auscare Support, you will need:

  • A current ABN
  • Public liability and professional indemnity insurance coverage.
  • Your own laptop and mobile phone with reliable internet.
  • Your own vehicle for transport.
  • A current NDIS Worker Screening Check.
  • A current Working with Children check (if you work with children).
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