Support Coordinator

Plan Manager

Budget Builder


Rebecca Lackenby

Projects & Intake Manager

What I do

I provide support and training in Auscare systems, which includes reconciling Support Coordination client accounts. I also oversee our intake and reception team as well as working on any system-based projects that arise.

Started with Auscare Support: October 2018 (minus four months maternity leave!)

Unique skills: 
I bring a sense of humour to the role and learn new things quickly. 

Previous experience: 
My role now is quite different from my previous experience. My background is case management under the old block funding, then Support Coordination under NDIS. I have always had a head for systems and have worked across a couple of CRMs and government portals. I have discovered a passion for process! I also love training people and helping them trouble-shoot.

Other interesting roles:
I have worked in a bookshop, done several stints at bar work, customer service/call centre work and water testing for an environmental monitoring company.

What’s Auscare Support like?
Auscare has ruined me for any other employer! I love being able to work from home around my family commitments. Auscare encourages you to work autonomously but still manages to build great team relationships. I have a loyalty to Auscare and am very fond of each and every one of my colleagues. 

Life outside:
What is spare time???!!! 

To sum me up:
I am caring, keen and always up for a laugh!

Get started with us today

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Get started with us today

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