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Support Coordinator

Plan Manager

Budget Builder

Meet Rebecca Lackenby

Support Coordinator Liaison, Training and Systems Support

About
Rebecca Lackenby

Rebecca Lackenby 
Support Coordinator Liaison, Training and Systems Support

Started with Auscare Support: Since October 2018 (minus four months maternity leave!)

What I do:  
I provide support and training in Auscare systems. I assist with Support Coordination reconciliations between Careview and Proda. I provide support and oversight for our intake and reception team as well as working on any system-based projects that arise.

Unique skills: 
I bring a sense of humour to the role and learn new things quickly. 

Previous experience:
My role now is quite different from my previous experience. My background is case management under the old block funding, then Support Coordination under NDIS. I have always had a head for systems and have worked across a couple of CRMs and government portals. I have discovered a passion for process! I also love training people and helping them trouble shoot.

Other interesting roles:
I have worked in a bookshop, done several stints at bar work, customer service/call centre work and water testing for an environmental monitoring company!

What’s Auscare Support like?
Auscare has ruined me for any other employer! I love being able to work from home around my family commitments. Auscare encourages you to work autonomously but still manages to build great team relationships. I have a loyalty to Auscare and am very fond of each and every one of my colleagues. 

Life outside:
What is pare time???!!! 

To sum me up:
I am caring, keen and always up for a laugh!

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