Auscare Support has, since 2017, used the hashtag #outcomefocused. For me the words were self-explanatory. But in hindsight, perhaps that is oversimplifying how important, fundamental and intrinsic it is to the soul of Auscare Support.
Social Ventures Australia define outcomes as:
“Changes that occur for individuals, groups, families, organisations, systems, or communities during or after an activity.
Changes can include:
Changes can be short-term, medium-term or long term.”
Auscare Support has always maintained the theory that the introduction of person-centric NDIS funding, giving control and choice to the person who needs the support, by removing the bulk funding model, enables us to effect real changes for those individuals or their families… and then groups and communities too.
Why Auscare Support continued to focus on outcomes.
The Auscare Support and Mable Story.
In 2017, I was the Support Coordinator for a group home, housing 5 gentlemen in Sydney’s Miranda. I noted that the chaps were all getting a little bit frustrated at the monotony of the community access and day programs that they were enrolled in.
I spoke to parents, guardians and their key workers. I asked the men and their supports what other social activity that they individually might enjoy.
One chap loved cars… wanted to go to a car show. Another loved to tend to the garden – so a walk around a garden centre or a drive into the national park was his thing. The picture was becoming pretty clear, so, we talked to the provider managing the house and started to hunt for support staff that could offer a more bespoke service to them.
This led me to investigating the Mable Platform… this was a platform where we, as Support Coordinators, could search for specific skills or qualities. One of the men at the group home was Muslim and we thought it would be best if his Support Worker, at least had a firm understanding of the faith he was raised in.
We ran into a problem however. The chaps were all National Disability Insurance AGENCY managed, meaning that they could only access support from NDIS accredited providers. Mable was not accredited.
I called Peter Scutt, Mable CEO, and together we thrashed out a solution… an innovative solution.
Auscare Support would use our accreditation and sign an agreement with the participants or their families. Through this, we would then be able to engage with the Support Workers through the Mable platform.
Bingo – A win :: win solution. All because we focused on the outcomes for the residents of the home.
The result – a hugely positive impact on the residents. They were all much happier with their bespoke community access… and social participation. They all were happy to have an individually tailored support.
Innovation because of a focus on outcomes.
As we head into the FY 20/21 we are about to undertake a comprehensive exercise of self-evaluation and reflection.