Client Reviews: Why Your Feedback is so Important

From day one, the mission statement of Auscare Support has been to empower great futures for our clients and their families.

Each day, our administrative staff, Support Coordinators, Plan Managers and Support staff take a proactive, responsive and outcome-focused approach to meet the high standards we set for service delivery.

Do we get it right every time? No. Do we believe in transparency? Yes we do! This is why we encourage all of our clients to provide us with reviews on platforms such as Trustpilot, Google, Clickability and facebook.

These reviews provide us with the opportunity to identify areas where we can improve our services and for clients to share their service experience with other NDIS participants.

Trust is one of the most important attributes our clients are looking for when selecting a service provider, and these reviews provide prospective clients with an honest insight into what they can expect if they select Auscare Support.

If you are a client of Auscare and would like to share your experience, be it excellent, good or not so good, we would be very grateful.

Here is a summary of each review platform and the steps to follow to provide a review. All platforms are free and easy to use.

Trustpilot is a website featuring reviews for over 360,000 businesses worldwide. To access Trustpilot, simply click on this link, select a star rating (5 being excellent, 1 being poor) and write a comment. The most recent 20 reviews are listed on the home page of our website.

Clickability is a review site specifically designed for people with a disability and their carers. You can rate a service providers performance using a star rating and also write comments about your service experience. Alternatively, you can call Clickability and provide your review over the phone. To leave a review on Clickability, all you need to do is click on this link.

Google is the world’s most popular search engine and Auscare Support has a listing on Google My Business. Visitors can leave a rating for Auscare Support by clicking on this link. Just like Trustpilot and Clickability, you can provide a star rating and comment. You can also keep up-to-date with news and articles written by Auscare Support along with sector updates.

Facebook is the most widely used social media platform. Auscare Supports page provides news, blogs, videos and industry updates to keep our clients informed. Facebook also provides clients with the opportunity to provide reviews. To leave a review or to ‘like’ or ‘follow’ the page, please click on this link. Like all of the other platforms, all you need to do is provide a star rating and a comment.

Thank you to all of our clients who have provided us with reviews. Sharing your experiences is so important and we hope that many more clients will choose to provide us with a review on one or more of these platforms.

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