We’re in your corner and have the grit and determination to get shit done. Underneath the swagger you’ll find warmth, imagination, openness and solutions that delight and surprise.
We are one team and we believe in mutual respect. This means no politics or grandstanding, just communicating deeply and thoughtfully with each other, our clients (and everyone else).
If we make a mistake, we’re happy to own it. We hope that this doesn’t happen too often, because we put the work in to do things right the first time. We have a clear picture of what is acceptable before we start.
We are about achieving real outcomes for each other and those we support. We’re constantly learning, growing, striving and evolving so that we lift ourselves and each other to be best we can be.
Most things are complex, but we make them simple for ourselves and others. We set a clear vision from the start, resolve issues without fuss and if we need advice or assistance, we ask for it.
We have the courage to take on big challenges because we’ve built the foundations to support each other. Together we have the guts to leap into the unknown and never leave anyone behind.
We aim to empower great futures for our clients and their families. We do this because we love it. We also know that when we assist others we help ourselves, our families our community and the world.
We operate with openness, encouragement, autonomy and possibility. We give each other the tools and resources to succeed and the space to learn. This way, we grow into roles and responsibilities that are great.
If you like what we stand for, we want you too. We want you as a client, a team member and business partner and we want it to be long-term. We care about where you’re going and how we can help you get there.
I make sure that Auscare Support is heading in the right direction, and ensure that the wonderful culture that has been created is preserved, and enhanced, as we grow.
Read moreI work with the team to ensure that Auscare Support’s key purpose and mission are articulated and communicated across multiple mediums.
Read moreI am responsible for the finance and operations of Auscare Support. Thank goodness I have a fantastic team that works with me on meeting our goals.
Read moreI supervise the Plan Management and Reporting teams, working closely with them to ensure correct processing of data, reports, and provider payments. I support and empower them to make effective changes and enhance their industry skills.
Read moreI manage the Recruitment and Onboarding for a range of roles within the business nationally, including our Support Coordinators and Plan Managers.
Read moreLocation: Ballina, Far North Coast, NSW
I support our team of Support Coordinators with advice and knowledge so that we can ensure all clients are receiving an excellent level of support.
Read moreI assist participants and their families with their NDIS funding and budget requirements, arranging service agreements, sorting out budgets and balances. I like to talk to and get to know our participants and listen to their amazing life stories.
Read moreI provide support and training in Auscare systems, which includes reconciling Support Coordination client accounts. I also oversee our intake and reception team as well as working on any system-based projects that arise.
Read moreI help move projects along and monitor their progress. My unique skill is keeping jobs on track from start to finish.
Read moreI provide reporting and analytical support to Auscare Support as a member of the finance team.
Read moreCurrently I'm working closely with the Support Coordination coaches to improve our recruitment and onboarding process for our Independent Support Coordinators. My goal is to grow our team of Support Coordinators across the country.
Read moreI am responsible for developing and scheduling a wide range of content, including sector updates, service related articles and client stories. I also manage the webinar series and attend expos and events to promote our services to NDIS participants and providers.
Read moreI am the person who conducts a pre-engagement process with new participants. I take all their information, set them up in our system, send out agreements and create service bookings to help create a seamless transition.
Read moreI help clients with their NDIS Plans, their funding and paying their invoices. I love that I can empower our clients with choice and control with regards to providers.
Read moreI liaise with our NDIS Plan Managed participants, their families and carers, as well as providers. I enter service agreements, sort invoices and regularly check in on clients’ budgets to ensure that everything is on track.
Read moreI process claims from providers on behalf of participants (from their approved plan budgets); provide guidance and support to participants and assist them with keeping track of their funding.
Read moreI am the customer service/ liaison person for our Mable partnership, which includes issues resolutions for these participants.
Read moreLocation: Melbourne
I help Participants get the most out of their NDIS plans and assist them to achieve their goals. I connect my clients with service providers who are best suited to meet their unique needs and circumstances.
Read moreLocation: Adelaide & Adelaide Hills
I enjoy assisting people to get the most use out of their NDIS plans and utilise their funding. The best part of being a support coordinator is witnessing my clients achieve their goals and be happy in their lives.
Read moreLocation: Western Sydney & Hawkesbury area
I offer individualised and person-centred support to my clients. I love to help them build capacity, and support them to exercise choice and control as I assist them with achieving their goals.
Read moreLocation: Launceston, TAS
I work with NDIS participants to help implement their plans and link with mainstream and community supports to help them work towards achieving their goals. Assisting participants to build capacity and independence is a very rewarding part of my role.
Read moreLocation: Baulkham Hills, South West Sydney, NSW
My role is to support clients with understanding and implementing their NDIS Plan as well as help determine their support, therapy or care requirements. I prioritise capacity building, with an emphasis on choice and control.
Read moreLocation: Byron Bay, NSW
I assist people to receive the supports they need to achieve positive outcomes and achieve the goals set out in their NDIS plan. I help them to make their plan come to life.
Read moreLocation: Waterloo
I connect participants to services within the community, including crisis support. I also make sure that I connect with my clients weekly to see how they are going and assist them to fulfil their goals using their allocated funding in the best ways possible.
Read moreLocation: Ballina, Far North Coast, NSW
I support people and help build capacity to understand their plan and get the best out of it while planning for the next one. The most rewarding part of my role as a Support Coordinator is seeing clients achieve their goals.
Read moreLocation: Adelaide Central
I support my clients to enable them to be happy in their lives. This includes helping maximise their budget usage and find therapists, activities and supports that are aligned with their goals. I also assist them with preparing for reviews.
Read moreLocation: Gold Coast, QLD
I connect my clients with the services that will help them to achieve their goals and aspirations. This includes support workers, psychologists, speech therapists, occupational therapists, day programs, short-term accommodation, group activities and supported independent living.
Read moreLocation: Newcastle, NSW
I support my clients by guiding them and their families through the NDIS journey to achieve their vision of a truly meaningful life. I help them tap into well-suited services and supports that offer new experiences and make life a little easier.
Read moreLocation: Moorebank, South-West Sydney, NSW
I value empowering people with information and improving access to supports they require to reach their goals and have a fulfilling and inclusive life. I enjoy working with them as a team to improve their quality of life.
Read moreLocation: Parkes NSW
I work hard to support my NDIS participants to get the most out of their NDIS plans, fully utilise their funding and request plan reviews where necessary. I work with a lot of my clients to help them move out of hospital or nursing home care, often into appropriate accommodation.
Read moreLocation: Kirribilli, Sydney NSW
I assist participants with maximising the usage of their NDIS plans and funding to achieve their goals and support them in building capacity and skills.
Read moreLocation: Inner West Sydney
I support participants and their families to get the best outcomes from their NDIS Plan. I contact and liaise with service providers and link participants with community networks.
Read moreLocation: Milton, Shoalhaven NSW
I establish links between participants and service providers, resolve complex issues, engage in higher level inter-agency liaison for complex cases as well as project research.
Read moreLocation: South Australia
I help my clients to become empowered to reach their goals by understanding not just their plan but who they are as people and how I can assist with building on their existing strengths.
Read moreLocation: Bomaderry NSW (South Coast)
I provide Support Coordination and Specialist Support Coordination to a wide range of participants. I assist them to build their capacity and connect them with the services best suited to their needs.
Read moreLocation: Taralga, but I cover the Goulburn/Oberon regions
The most rewarding part of my role as a Support Coordinator is being part of my client’s journeys, assisting them to maximise their NDIS plans and helping them to achieve their goals.
Read moreLocation: Ocean Shores
My greatest joy is connecting with people. I help clients to build confidence and skill in their daily life to help them to reach their goals. I love to assist others and make the most of the opportunities available in their community.
Read moreLocation: Sydney
I enable participants to maximise the use of their NDIS funding to help them achieve their goals. I work closely with my clients to find and connect them to the service providers best suited to meet their needs.
Read moreLocation: Barossa Valley South Australia
I assist Participants with understanding their NDIS plans and creating a budget for their NDIS funding.
Read moreThat’s fine, you can always build your case load from scratch.
That’s great, it’s always easier to build a case load when you already have some momentum.
You might want to reconsider this role as you do need to build your own client list
That’s great, feeling confident that you have the skills to grow your case load is important for this role
You might want to reconsider this role as building a client list relies on you being able to call up a list of contacts
That’s great, knowing exactly who you’re going to contact so you can hit the ground running is important for this role
You might want to reconsider this role as building a client list relies on you being integrated with your community and its services
That’s great, being integrated with your community and its services is important for this role
You will need to register your own ABN before you can contract with us as a Support Coordinator
That’s great, this is an independent contractor role, which means you will need to contract to us through your own business with your own ABN
Thanks for taking this quiz. We hope it has helped clarify whether you would like to become an independent contractor in Support Coordination.
Here's a review of how you did
COVID-19 Coronavirus information for our clients, carers, families, and community members who access Auscare Support’s services and sites.
At Auscare Support we understand the COVID-19 outbreak through our communities may be causing concern or anxiety and we are here to support all of our people during this time.
The safety of our clients, employees and contractors and community members who engage with our services and sites is our priority. We continuously monitor the COVID-19 situation closely and make the necessary changes to our protocols to align with Government advice and laws.
We are all in this together.
What we will do to keep you safe:
What you can do to keep us safe:
It is important that we only trust reliable sources of information about the virus. We recommend the World Health Organisation, or the Australian Department of Health.
Australia introduced a positive COVID-19 milestone on Sunday 21 February, when the Federal Government kicked off Australia’s COVID-19 vaccine program.
Since that date, Auscare Support has been encouraging its clients, employees, and contractors to get vaccinated.
We believe the vaccine is an important line of defence against COVID-19, and for that reason it is a condition of employment for employees in NSW to be vaccinated if they are providing in person supports. In Victoria any Auscare Support employees or contractors must also be vaccinated, regardless of their role.
Any Auscare Support employee or contactor who is not fully vaccinated will not be able to provide in person supports to any of our clients. We are working through that detail at the moment.
Some Easy English resources
NDIS Easy Read – COVID-19 (Coronavirus) information
Council for Intellectual Disability - Staying Safe from COVID-19 (Coronavirus)